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Food & Beverage Supervisor (Events)
WHY WORK FOR HILTON WHISTLER RESORT & SPA
At Hilton Whistler Resort & Spa, we’re passionate about creating exceptional guest experiences—not just through outstanding service, but by crafting heartfelt moments that guests will remember long after their stay. We believe that when our team members thrive, so does our hospitality. That’s why we foster a workplace where growth, inclusion, and recognition are part of everyday life. Join a team where your passion for hospitality and guest service is valued, your ideas are heard, and your career can flourish.
As a Food & Beverage Supervisor (Events), you’ll enjoy:
- Staff Accommodation
- Life & Leisure Program – incentive paid out every day you work
- Extended Health Benefit Plan
- Retirement Savings Programs
- Complimentary meals
- Free on-site staff parking
- 50% discount at Cinnamon Bear Bar
- Access to Hilton’s Team Member Travel Program
PURPOSE
The Food & Beverage Supervisor (Events) is a hybrid role responsible for the successful execution and support of Banquets and Events at Hilton Whistler Resort & Spa. Reporting to the Event Manager and collaborating closely with the broader F&B Leadership team, this role plays a critical part in delivering smooth, well-coordinated event services with a focus on guest satisfaction, operational consistency, and service excellence. In addition to the execution of Banquets and Events, the F&B Supervisor may also be required to assist in the day-to-day operation of other Food & Beverage outlets, including the Cinnamon Bear, L’Apres Café, L’Apres Lounge, and In-Room Dining. The position demands adaptability, strong leadership, and a hands-on approach in both event execution and outlet service, helping maintain high brand standards, guest experience, and team morale across all areas of the Food & Beverage division.
QUALIFICATIONS
- Previous hotel or restaurant leadership experience required
- Experience in banqueting, catering, and/or event execution preferred
- Strong organizational and interpersonal skills; guest-service mindset
- Ability to work under pressure in a dynamic, fast-paced environment
- Familiarity with event documentation (e.g., BEOs, REOs, Captain’s Reports)
- Excellent communication skills; English fluency required (additional languages an asset)
- Strong working knowledge of F&B operations and service etiquette
- Proficient in POS, Sales, and restaurant software (Agilysys/InfoGenesis, Delphi, OpenTable, etc.)
- Serving It Right Certification required
- Occupational First Aid and Food Safe Level 1 certifications are assets
PRIMARY DUTIES
Event & Banquet Operations
- Act as the on-site supervisor for events, overseeing set-up, service, and breakdown
- Support execution of Banquet Event Orders (BEOs) in coordination with Event Manager
- Liaise with F&B, Culinary, Conference Services, and other departments to ensure event readiness
- Monitor event timelines, guest service quality, and adherence to brand standards
- Complete post-event Captain’s Reports and communicate relevant feedback to Event Manager
Daily Leadership & Operational Support
- Attend and participate in daily operations meetings and event briefings, as required
- Supervise and assist with set-up and service for outlets when events are not active
- Support scheduling and task delegation for banquet teams during peak service
- Lead by example in service professionalism, teamwork, and responsiveness
Guest Experience & Quality Assurance
- Monitor guest and event planner feedback during and after events, resolving issues promptly
- Conduct visual inspections of event spaces to ensure cleanliness and readiness
- Uphold licensing, food safety, and health standards in all F&B operations
- Promote a high level of hospitality, ambiance, and guest satisfaction at all functions
Team Development & Training
- Train and mentor Event service staff and/or F&B team members to meet service expectations
- Foster a positive work culture and support team morale and accountability
- Provide on-the-floor coaching and role modeling during service
Administration & Communication
- Assist with timekeeping, tip tracking, billing, and inventory as it relates to events
- Ensure signage, menus, and event collateral are accurate and professionally presented
- Communicate effectively with the Event Manager and leadership team regarding operational needs, staffing, and guest preferences
Is a role model for all line team members by following company policies and procedures and is able to effectively communicate this to all hotel team members:
- Contribute an energetic and positive attitude to the hotel atmosphere.
- Lead by example in upholding service standards.
- Contribute to the successful organization and morale of the Food & Beverage team
- Represent the Hotel, Management, and self in a mature professional manner.
- Is supportive of creativity and innovation, and maintains a high level of professionalism and quality service.
In our commitment to provide a selection process and work environment that is inclusive and barrier free, accommodation will be provided in accordance with the Canadian Human Rights Code. Any special accommodation needs required in order to allow you to participate in the hiring and employment process to your full potential can be arranged in advance by contacting the Hiring Manager to arrange reasonable and appropriate accommodation.
