Exciting new full time career opportunity for a Front Office Manager responsible for the overall leadership, performance, administration and day to day operations of a luxury hotel.

This is a hands-on leadership role with direct accountability for delivering an exceptional luxury guest experience from arrival through departure. The Front Office Manager maintains a visible presence within the operation, establishs and upholds elevated service standards, and builds a highly engaged, accountable, and service-driven team.

Competitive wage starting in the range of $75,000 – $85,000 per year with full benefits plus additional perks.

ABOUT THE ROLE:
> Salary Range: $75,000 – $85,000 per year
> Schedule: full time, flexiblity aligned with hotel operations.
> Extended health benefits, Wellness Program
> Discounted food and other amenities
> Professional development and career growth opportunities
> Fun company events

THE PERFECT CANDIDATE:
> Minimum 5 years of progressive Front Office leadership experience within a luxury hotel or resort environment, including experience at the manager, assistant manager, or comparable senior operational leadership level.
> Demonstrated experience leading Front Office operations and maintaining elevated luxury guest service standards.
> Strong understanding of the luxury guest journey, including personalized service, guest recognition, arrival and departure experiences, concierge service, and service recovery.
> Proven experience leading, coaching, developing, and holding teams accountable for performance and service standards.
> Demonstrated experience managing escalated guest concerns with professionalism, empathy, discretion, and sound judgment.
> Strong operational knowledge of Front Office functions, including scheduling, labour management, payroll, departmental expenses, and operational planning.
> Strong decision-making and problem-solving skills with the ability to remain composed and effective in a fast-paced environment.
> Excellent communication, interpersonal, organizational, and time-management skills.
> Proficiency with hotel property management systems and Microsoft Office applications.
> Hospitality or Hotel Management education is considered an asset.
For more information and to apply: https://www.whistler-jobs.com/job/front-office-manager-27711

RESPONSIBILITIES INCLUDE:
Guest Experience & Luxury Service Standards:
> Own and continuously enhance the Front Office guest journey, ensuring a professional, personalized, and consistent luxury experience from arrival through departure.
> Establish and uphold elevated service standards across Front Desk, Bell, Valet, Shuttle, and Night Audit operations.
> Ensure the team is prepared for daily arrivals and departures, VIPs, repeat guests, special occasions, groups, and individual guest preferences.
> Act as the senior Front Office point of contact for escalated guest concerns and service recovery, ensuring issues are resolved promptly, professionally, and with appropriate follow-up.
> Monitor guest feedback, reviews, and service trends and implement improvements where opportunities or recurring concerns are identified.
For more information and to apply: https://www.whistler-jobs.com/job/front-office-manager-27711

Team Leadership & Development:
> Lead, mentor, and develop Front Office Supervisors and Front Desk, Bell, Valet, Shuttle, and Night Audit employees.
> Set clear expectations for performance, professionalism, attendance, communication, presentation, and guest service and ensure consistent accountability.
> Recruit, select, onboard, train, and retain strong Front Office employees in collaboration with Human Resources.
> Build a culture of teamwork, accountability, professionalism, ownership, and genuine hospitality.
> Provide regular coaching, feedback, recognition, performance discussions, and development opportunities.
> Address performance, conduct, attendance, and service concerns promptly and consistently in collaboration with Human Resources where appropriate.
For more information and to apply: https://www.whistler-jobs.com/job/front-office-manager-27711

Front Office Operations:
> Take ownership of the day-to-day Front Office operation and maintain a visible, hands-on leadership presence based on the needs of the business.
> Ensure departmental SOPs, policies, service standards, and operational expectations are consistently followed.
> Review daily occupancy, arrivals, departures, VIPs, groups, special requests, guest concerns, and operational priorities to ensure the department is prepared.
> Ensure group requirements and event information are effectively communicated and operational plans are in place prior to arrival.
For more information and to apply: https://www.whistler-jobs.com/job/front-office-manager-27711

Financial & Administrative Accountability:
> Develop and manage the annual Front Office operating budget in collaboration with the Hotel Manager.
> Monitor departmental labour, expenses, purchasing, and operational costs against approved budgets and take appropriate action where required.
> Review and approve payroll, timecards, commissions, incentives, invoices, and purchase orders accurately and within established deadlines and authorization levels.
> Identify opportunities to improve operational efficiency and control costs without compromising luxury service standards.
> Support ancillary revenue opportunities through room upgrades, amenities, experiences, and other hotel services while maintaining a guest-first approach.
> Ensure departmental records, reports, schedules, and administrative requirements are accurate and completed on time.

Health, Safety & Emergency Preparedness:
> Ensure Front Office employees understand and follow applicable health and safety policies, procedures, and safe work practices.
> Ensure employees are trained in emergency procedures and understand their responsibilities during emergency situations.
> Participate in emergency preparedness planning, drills, training, and the continuous improvement of hotel emergency procedures.
> Participate in the Joint Health & Safety Committee as a management representative, as required.
> Support workplace inspections, incident investigations, hazard identification, risk assessments, and corrective actions.
For more information and to apply: https://www.whistler-jobs.com/job/front-office-manager-27711

Leadership Expectations:
> Lead by example and consistently demonstrate professionalism, discretion, accountability, and sound judgment.
> Be visible, approachable, and actively engaged with guests and employees.
> Take ownership of departmental challenges and follow issues through to resolution.
> Communicate clearly, respectfully, and consistently, including during challenging or highpressure situations.
> Address performance, conduct, service, and operational concerns promptly and appropriately.
> Maintain appropriate professional boundaries and confidentiality.

FOR MORE JOB DETAILS & TO APPLY:
VISIT: https://www.whistler-jobs.com/job/front-office-manager-27711
EMAIL: talent@whistler-jobs.com

ABOUT WHISTLER & SQUAMISH PERSONNEL:
We are helping this business recruit and/or interview for this position.  Our career matching and consulting services are confidential and FREE to job seekers – with no strings or commitments required. Unfortunately we are unable to assist out of country candidates who do not have a valid work permit for Canada.