Event Calendar

Whistler Experience In Your Workplace (up to 20 people) : Handle Customer Concerns

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Name: Whistler Experience In Your Workplace (up to 20 people) : Handle Customer Concerns
Date: November 1, 2019
Time: 9:00 AM - 5:00 PM PDT
Event Description:

Course is available from Nov 1 onward. Course content & date are customized to your business.
Please contact whistlerexperience@whistlerchamber.com to confirm your customized date.


Course objective
Moments of Power are the foundation of The Whistler Experience program. They teach you how to recognize and apply key principles of human behaviour to win and keep customers.  This 3 hour workshop focuses on conflict resolution via Moment of Power #4 – the Power of Problem Solving: be efficient, friendly and find the right resolution
You will learn to recognize the “Moment” when you enhance the relationship with your customers through effective problem solving and improve customer satisfaction and loyalty. 

Course outline
  • Through exercises participants will learn what customers are looking for after something went wrong and how to solve customer problems effectively.
  • Understand the opportunities of turning a disgruntled customer into a more satisfied and loyal customer. 
Learning outcomes
  • Simple secrets for effective problem handling and tools to handle your toughest customers
  • Understand what customers expect when problems arise
  • Best practices and key steps for solving customer issues
Course format and participant engagement
  • 3 hours
  • Participants will stay engaged thanks to the facilitators’ lively presentation style, quizzes and opinion polls as well as group work.
  • Max group size: 22
Assessment methods
Participants are asked to actively participate in group discussions. As this is not a certificate program, no final exam will be required. Participants will be asked to complete a feedback form.
 



Presenters:  Jennifer Campbell, CPCC
Certified coach and seasoned group facilitator

Josianne Fox, CHRP, MPA
Founder and Director of HR and coaching company, SmartFox Consulting


Read more about our facilitators.

Cancellation Policy
If you need to reschedule your qualifying session, you can do so once free of charge provided you contact us at least 72 hours ahead of time. Otherwise a $40 re-scheduling fee will apply. Please contact whistlerexperience@whistlerchamber.com.
Contact Information:
Olivier Dallaire Dumas - Events Manager 604.932.5922 ext. 961
Continuing Education Units:
22
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