Whistler Experience In Your Workplace (up to 20 people) : Handle Customer Concerns
Name:Whistler Experience In Your Workplace (up to 20 people) : Handle Customer Concerns
Date:April 30, 2020
Time:9:00 AM - 5:00 PM PDT
Course is available from Nov 1 onward. Course content & date are customized to your business.
Please contact firstname.lastname@example.org to confirm your customized date.
Course objective Moments of Power are the foundation of The Whistler Experience program. They teach you how to recognize and apply key principles of human behaviour to win and keep customers. This 3 hour workshop focuses on conflict resolution via Moment of Power #4 – the Power of Problem Solving: be efficient, friendly and find the right resolution
You will learn to recognize the “Moment” when you enhance the relationship with your customers through effective problem solving and improve customer satisfaction and loyalty.
Through exercises participants will learn what customers are looking for after something went wrong and how to solve customer problems effectively.
Understand the opportunities of turning a disgruntled customer into a more satisfied and loyal customer.
Simple secrets for effective problem handling and tools to handle your toughest customers
Understand what customers expect when problems arise
Best practices and key steps for solving customer issues
Course format and participant engagement
Participants will stay engaged thanks to the facilitators’ lively presentation style, quizzes and opinion polls as well as group work.
Participants are asked to actively participate in group discussions. As this is not a certificate program, no final exam will be required. Participants will be asked to complete a feedback form.
Presenters: Jennifer Campbell, CPCC Certified coach and seasoned group facilitator
Josianne Fox, CHRP, MPA Founder and Director of HR and coaching company, SmartFox Consulting
If you need to reschedule your qualifying session, you can do so once free of charge provided you contact us at least 72 hours ahead of time. Otherwise a $40 re-scheduling fee will apply. Please contact email@example.com.