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DTSTART:20200430T160000Z
DTEND:20200501T000000Z
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SUMMARY:Whistler Experience In Your Workplace (up to 20 people) : Handle Customer Concerns - POSTPONED Until Further Notice
DESCRIPTION:Course is available from Nov 1 onward. Course content & date are customized to your business.\n\nPlease contact whistlerexperience@whistlerchamber.com to confirm your customized date.\n\n\nCourse objective\n\nMoments of Power are the foundation of The Whistler Experience program. They teach you how to recognize and apply key principles of human behaviour to win and keep customers. This 3 hour workshop focuses on conflict resolution via Moment of Power #4 the Power of Problem Solving: be efficient\, friendly and find the right resolution\n\nYou will learn to recognize the "Moment" when you enhance the relationship with your customers through effective problem solving and improve customer satisfaction and loyalty. \n\n\n\n\n\n\n\n\n\nCourse outline\n\n Through exercises participants will learn what customers are looking for after something went wrong and how to solve customer problems effectively. \n Understand the opportunities of turning a disgruntled customer into a more satisfied and loyal customer. \n\nLearning outcomes\n\n\n Simple secrets for effective problem handling and tools to handle your toughest customers\n Understand what customers expect when problems arise\n Best practices and key steps for solving customer issues \n\nCourse format and participant engagement\n\n\n 3 hours\n Participants will stay engaged thanks to the facilitators' lively presentation style\, quizzes and opinion polls as well as group work. \n\nAssessment methods\n\nParticipants are asked to actively participate in group discussions. As this is not a certificate program\, no final exam will be required. Participants will be asked to complete a feedback form.\n\n \n\n\n\n\n\n\n\nPresenters: Jennifer Campbell\, CPCC\n\nCertified coach and seasoned group facilitator\n\n\n\nJosianne Fox\, CHRP\, MPA\n\nFounder and Director of HR and coaching company\, SmartFox Consulting\n\n\n\nRead more about our facilitators.\n\n\n\nCancellation Policy\n\nIf you need to reschedule your qualifying session\, you can do so once free of charge provided you contact us at least 72 hours ahead of time. Otherwise a $40 re-scheduling fee will apply. Please contact whistlerexperience@whistlerchamber.com.
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\nCourse is available from Nov 1 onward. Course content &\; date are customized to your business.
\nPlease contact whistlerexperience@whistlerchamber.com to confirm your customized date.\n\n
Course objective
\nMoments of Power are the foundation of The Whistler Experience program. They teach you how to recognize and apply key principles of human behaviour to win and keep customers. \; This 3 hour workshop focuses on conflict resolution via Moment of Power #4 &ndash\; the Power of Problem Solving: be efficient\, friendly and find the right resolution
\nYou will learn to recognize the &ldquo\;Moment&rdquo\; when you enhance the relationship with your customers through effective problem solving and improve customer satisfaction and loyalty. \;
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\nCourse outline\n
\n - Through exercises participants will learn what customers are looking for after something went wrong and how to solve customer problems effectively.
\n - Understand the opportunities of turning a disgruntled customer into a more satisfied and loyal customer. \;
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Learning outcomes\n\n
\n - Simple secrets for effective problem handling and tools to handle your toughest customers
\n - Understand what customers expect when problems arise
\n - Best practices and key steps for solving customer issues
\n
\n
Course format and participant engagement\n\n
\n - 3 hours
\n - Participants will stay engaged thanks to the facilitators&rsquo\; lively presentation style\, quizzes and opinion polls as well as group work.
\n
\n
Assessment methods
\nParticipants are asked to actively participate in group discussions. As this is not a certificate program\, no final exam will be required. Participants will be asked to complete a feedback form.\n \;
\n
\n
\n
Presenters: \; \;Jennifer Campbell\, CPCC\n
Certified coach and seasoned group facilitator\n
\n
Josianne Fox\, CHRP\, MPA
\nFounder and Director of HR and coaching company\, SmartFox Consulting\n
\n
Read more about our facilitators.\n
\n
Cancellation Policy
\nIf you need to reschedule your qualifying session\, you can do so once free of charge provided you contact us at least 72 hours ahead of time. Otherwise a $40 re-scheduling fee will apply. Please contact whistlerexperience@whistlerchamber.com.