Event Calendar
The Whistler Experience: Moments of Power 1-4 - Learn the Fundamentals of World Class Service
Date and Time
Wednesday Nov 16, 2016
9:00 AM - 12:30 PM PST
Location
The Westin Emerald A,B & C
Fees/Admission
Member rate: $139
Non Member rate:$179
Whistler Experience participant rate:$99
All prices are subject to GST. Registration is open until Monday November 14th
Contact Information
Whistler Experience Coordinator
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Description
REGISTER HERE!
Dr. Mark Colgate is back by popular demand!
Moments of Power 1-4 teach you how to recognize and apply 4 key principles of human behaviour to win and keep customers. After this 3.5 hour session you will walk away with clear knowledge on how to build better relationships, deliver world class service and sell more effectively.
Each principle can be applied to elevate the service experience:
- Power of Context: shape the environment for the customer and employee to reframe how they see things
- Power of Expertise: demonstrate professionalism and proactive expertise to execute the most important moment of power
- Power of Liking: build relationships by being personable and recognizing the customer
- Power of Problem Solving: be efficient, friendly and find the right resolution
Key takeaways:
- How human psychology applies to service & sales
- A deeper understanding of human interaction, professionally and personally
- How to build better relationships to deliver world class service
- Managers, business owners, and customer service supervisors
- Anyone who leads (or aspires to lead) a team
- Anyone who missed the workshops last December
Pair this with: Moments of Power 5-8: Learn the Fundamentals of World-Class Sales
Guest Speaker: Mark Colgate
Award winning Professor of Service Excellence and Associate Dean at the University of Victoria Gustavson School of Business
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Mark's expertise is in service excellence and coaching. He has taught many courses at undergraduate, postgraduate and executive levels in Victoria/BC, China, Australia, New Zealand and Ireland.
Previously the GM of Customer Satisfaction with the Commonwealth Bank of Australia, Mark is known for his down-to-earth presentation style. In 2013, Mark Colgate received The Harry Hickman Award for Teaching Excellence. He has also consulted for many companies such as Toyota, TELUS, Whistler Blackcomb, Four Seasons Hotels & Resorts, Sony, Schneider Electric, Kiwi Experience Tourism Bus Company and the BC Government.
Read more about Mark Colgate in The Globe and Mail here >>
Join us for Gibbons Happy Hour at the FireRock Lounge from 5pm-7pm. Complementary drink included
Cancellation Policy: Payment is non refundable for cancellations made within 3 business days of the event, or non attendance on the day.
If you have registered and paid for an event or training, you will be automatically added to the attendance list.