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DTSTART:20161116T170000Z
DTEND:20161116T203000Z
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SUMMARY:The Whistler Experience: Moments of Power 1-4 - Learn the Fundamentals of World Class Service
DESCRIPTION:REGISTER HERE!\n\n\n\nDr. Mark Colgate is back by popular demand!\n\nMoments of Power 1-4 teach you how to recognize and apply 4 key principles of human behaviour to win and keep customers.  After this 3.5 hour session you will walk away with clear knowledge on how to build better relationships\, deliver world class service and sell more effectively.\n\n\n\nEach principle can be applied to elevate the service experience:\n\n	Power of Context: shape the environment for the customer and employee to reframe how they see things\n	Power of Expertise: demonstrate professionalism and proactive expertise to execute the most important moment of power\n	Power of Liking: build relationships by being personable and recognizing the customer\n	Power of Problem Solving: be efficient\, friendly and find the right resolution\n\nParticipants will stay engaged thanks to Mark Colgate's lively presentation style\, quizzes and opinion polls as well as group discussions. \n\n\n\nKey takeaways:\n\n\n	How human psychology applies to service & sales\n	A deeper understanding of human interaction\, professionally and personally\n	How to build better relationships to deliver world class service\n\nHighly recommended for:\n\n\n	Managers\, business owners\, and customer service supervisors\n	Anyone who leads (or aspires to lead) a team\n	Anyone who missed the workshops last December\n\nCapacity: 252\n\n\n\nPair this with: Moments of Power 5-8: Learn the Fundamentals of World-Class Sales\n\n\n\n\n\n\n\nGuest Speaker: Mark Colgate\n\nAward winning Professor of Service Excellence and Associate Dean at the University of Victoria Gustavson School of Business\n\nLinkedIn\n\nMark's expertise is in service excellence and coaching. He has taught many courses at undergraduate\, postgraduate and executive levels in Victoria/BC\, China\, Australia\, New Zealand and Ireland.\n\nPreviously the GM of Customer Satisfaction with the Commonwealth Bank of Australia\, Mark is known for his down-to-earth presentation style. In 2013\, Mark Colgate received The Harry Hickman Award for Teaching Excellence. He has also consulted for many companies such as Toyota\, TELUS\, Whistler Blackcomb\, Four Seasons Hotels & Resorts\, Sony\, Schneider Electric\, Kiwi Experience Tourism Bus Company and the BC Government.\n\nRead more about Mark Colgate in The Globe and Mail here    \n\n\n\nJoin us for Gibbons Happy Hour at the FireRock Lounge from 5pm-7pm. Complementary drink included\n\nCancellation Policy: Payment is non refundable for cancellations made within 3 business days of the event\, or non attendance on the day.\n\nIf you have registered and paid for an event or training\, you will be automatically added to the attendance list.
X-ALT-DESC;FMTTYPE=text/html:<br />\n<a href="https://thewhistlerexperience.whistlerchamber.com/login" target="_blank"><span style="color:#00FF00\;"><span style="font-size:20px\;">REGISTER HERE!</span></span></a><br />\n<br />\n<strong><em>Dr. Mark Colgate is back by popular demand!</em></strong><br />\nMoments of Power 1-4 teach you how to recognize and apply 4 key principles of human behaviour to win and keep customers.&nbsp\; After this 3.5 hour session you will walk away with clear knowledge on how to build better relationships\, deliver world class service and sell more effectively.<br />\n<br />\n<strong>Each principle can be applied to elevate the service experience:</strong>\n<ol>\n	<li><strong>Power of Context</strong>: shape the environment for the customer and employee to reframe how they see things</li>\n	<li><strong>Power of Expertise</strong>: demonstrate professionalism and proactive expertise to execute the most important moment of power</li>\n	<li><strong>Power of Liking</strong>: build relationships by being personable and recognizing the customer</li>\n	<li><strong>Power of Problem Solving</strong>: be efficient\, friendly and find the right resolution</li>\n</ol>\nParticipants will stay engaged thanks to Mark Colgate&#39\;s lively presentation style\, quizzes and opinion polls as well as group discussions.&nbsp\;<br />\n<br />\n<strong>Key takeaways:</strong>\n\n<ul>\n	<li>How human psychology applies to service &amp\; sales</li>\n	<li>A deeper understanding of human interaction\, professionally and personally</li>\n	<li>How to build better relationships to deliver world class service</li>\n</ul>\n<strong>Highly recommended for:</strong>\n\n<ul>\n	<li>Managers\, business owners\, and customer service supervisors</li>\n	<li>Anyone who leads (or aspires to lead) a team</li>\n	<li>Anyone who missed the workshops last December</li>\n</ul>\n<strong>Capacity:</strong> 252<br />\n<br />\n<strong>Pair this with: </strong><a href="http://whistlerchamber.chambermaster.com/events/details/moments-of-power-5-8-learn-the-fundamentals-of-world-class-sales-268">Moments of Power 5-8: Learn the Fundamentals of World-Class Sales</a><br />\n<br />\n<br />\n<br />\n<img alt="" height="100" src="http://cloud.chambermaster.com/userfiles/UserFiles/chambers/2416/Image/MarkColgate.jpg" style="width: 75px\; height: 100px\; border-width: 0px\; border-style: solid\; margin: 1px 8px\; float: left\;" width="75" /><strong>Guest Speaker: Mark Colgate</strong>\n\n<p><em>Award winning Professor of Service Excellence and Associate Dean at the University of Victoria Gustavson School of Business</em><br />\n<a href="https://www.linkedin.com/in/markcolgate">LinkedIn</a><br />\nMark&#39\;s expertise is in service excellence and coaching. He has taught many courses at undergraduate\, postgraduate and executive levels in Victoria/BC\, China\, Australia\, New Zealand and Ireland.</p>\n\n<p>Previously the GM of Customer Satisfaction with the Commonwealth Bank of Australia\, Mark is known for his down-to-earth presentation style. In 2013\, Mark Colgate received The Harry Hickman Award for Teaching Excellence. He has also consulted for many companies such as Toyota\, TELUS\, Whistler Blackcomb\, Four Seasons Hotels &amp\; Resorts\, Sony\, Schneider Electric\, Kiwi Experience Tourism Bus Company and the BC Government.<br />\n<a href="http://www.theglobeandmail.com/report-on-business/careers/leadership-lab/how-to-crack-the-code-of-great-customer-service/article20786869/">Read more about Mark Colgate in The Globe and Mail here &gt\;&gt\;</a>&nbsp\;<br />\n<br />\n<strong>Join us for Gibbons&nbsp\;Happy Hour at the FireRock Lounge&nbsp\;from 5pm-7pm. Complementary&nbsp\;drink included</strong></p>\n\n<p><span style="font-size:11px\;"><em>Cancellation Policy: Payment is non refundable for cancellations made within 3 business days of the event\, or non attendance on the day.<br />\nIf you have registered and paid for an event or training\, you will be automatically added to the attendance list.&nbsp\; </em></span></p>\n
LOCATION:The Westin Emerald A\,B & C
UID:e.2416.348
SEQUENCE:3
DTSTAMP:20260525T072104Z
URL:https://business.whistlerchamber.com/events/details/the-whistler-experience-moments-of-power-1-4-learn-the-fundamentals-of-world-class-service-348
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