Online Training: Whistler Experience - Ace the 3R's
Learn the foundations of Whistler’s award-winning customer service philosophy - The 3Rs. In this inspiring 45 minute session Dr. Mark Colgate will share the foundation of great service - key psychological principles that make a difference from the customer’s point of view.
2. Understand how a robust service culture leads to high service scores, increased loyalty and organizational success.
Mark Colgate, Professor of Service Excellence, University of Victoria, Gustavson School of Business
Mark's expertise is in service excellence and coaching. He has taught many courses at undergraduate,
postgraduate and executive levels in Victoria/BC, China, Australia, New Zealand and Ireland.
Previously the GM of Customer Satisfaction with the Commonwealth Bank of Australia, Mark is
known for his down-to-earth presentation style. In 2013, Mark Colgate received The Harry Hickman
Award for Teaching Excellence. He has also consulted for many companies such as Toyota, TELUS,
Whistler Blackcomb, Four Seasons Hotels & Resorts, Sony, Schneider Electric, Kiwi Experience
Tourism Bus Company and the BC Government.