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DTSTART;VALUE=DATE:20210831
DTEND;VALUE=DATE:20210901
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SUMMARY:Online Training: Whistler Experience - Ace the 3R's
DESCRIPTION:Learn the foundations of Whistler's award-winning customer service philosophy - The 3Rs. In this inspiring 45 minute session Dr. Mark Colgate will share the foundation of great service - key psychological principles that make a difference from the customer's point of view.\n\n\n\n\n \n\nKey take-aways:\n \n\n1. Recognize what customers expect from any service interaction the 3Rs: Be Reliable\, Be Responsive and Build Relationships.\n\n\n\n2. Understand how a robust service culture leads to high service scores\, increased loyalty and organizational success.\n\n\n\nCourse Instructor:\n\n\n\nMark Colgate\, Professor of Service Excellence\, University of Victoria\, Gustavson School of Business \n\n\n\nMark's expertise is in service excellence and coaching. He has taught many courses at undergraduate\,\n\npostgraduate and executive levels in Victoria/BC\, China\, Australia\, New Zealand and Ireland.\n\nPreviously the GM of Customer Satisfaction with the Commonwealth Bank of Australia\, Mark is\n\nknown for his down-to-earth presentation style. In 2013\, Mark Colgate received The Harry Hickman\n\nAward for Teaching Excellence. He has also consulted for many companies such as Toyota\, TELUS\,\n\nWhistler Blackcomb\, Four Seasons Hotels & Resorts\, Sony\, Schneider Electric\, Kiwi Experience\n\nTourism Bus Company and the BC Government.
X-ALT-DESC;FMTTYPE=text/html:Learn the foundations of Whistler&rsquo\;s award-winning customer service philosophy - The 3Rs. In this inspiring 45 minute session Dr. Mark Colgate will share the foundation of great service - key psychological principles that make a difference from the customer&rsquo\;s point of view.
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\n \;\n\nKey take-aways:
\n \;\n\n1. Recognize \;what customers expect from any service interaction \;&ndash\; the 3Rs: Be Reliable\, Be Responsive and Build Relationships.
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2. \;Understand how a robust service culture leads to high service scores\, \;increased loyalty and organizational success.
\n
\nCourse Instructor:
\n
\nMark Colgate\, Professor of Service Excellence\, University of Victoria\, Gustavson School of Business \n
\n
Mark'\;s expertise is in service excellence and coaching. He has taught many courses at undergraduate\,
\npostgraduate and executive levels in Victoria/BC\, China\, Australia\, New Zealand and Ireland.
\nPreviously the GM of Customer Satisfaction with the Commonwealth Bank of Australia\, Mark is
\nknown for his down-to-earth presentation style. In 2013\, Mark Colgate received The Harry Hickman
\nAward for Teaching Excellence. He has also consulted for many companies such as Toyota\, TELUS\,
\nWhistler Blackcomb\, Four Seasons Hotels &\; Resorts\, Sony\, Schneider Electric\, Kiwi Experience
\nTourism Bus Company and the BC Government.\n
\n \;