Online Training: Management 101 - Series Bundle
A crash-course covering all the essential skills needed to become a confident leader!
The Management 101 series is made up of 6 online courses that you can work through in your own time. Think of the Series Bundle as a crash-course for new leaders, with each course covering an essential skill needed for effective (and enjoyable!) leadership in your new role. The course content can also be used as a top-up for experienced managers needing support with a specific leadership skill. We would recommend taking all of the courses, but you can choose one, or choose a few - top up your knowledge as needed!
The series includes all of the following courses:
- Performance Management for New Leaders
- Time Management
- Putting Your Values to Work
- Challenging Conversations
- Key Performance Indicators
- Conflict Resolution
Hospitality & Tourism Professional, Adult Educator, and Sustainable Events Advocate at Connect Hospitality Strategies Inc.
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At the helm of Connect Hospitality Strategies Inc. is Caroline Bagnall, a 20 year resident of Whistler, Hospitality & Tourism Professional, Adult Educator, and Sustainable Events Advocate.
Bagnall offers F&B management expertise in the organization, planning and execution, and service of client events garnered as Sr. Manager of Whistler's 65,000 sq. foot Conference Centre, Instructor at Capilano University, and as Director of Banquets the Hilton Resort & Spa's 13,000 sq. foot facility.
Previously, as the Asst. Director of F&B at Fairmont Hotels & Resorts, Bagnall was acclaimed as Leader of the Year, and was identified by her peers as an outstanding performer. Bagnall also served as the General Manager overseeing the opening of the Hard Rock Café and Boutique in Whistler.
Bagnall has coached, trained and mentored hundreds of staff during her career as restaurant manager and Food & Beverage director, and now finds increasing satisfaction in a more formal teaching and consulting role.
A faculty member of Capilano University, Bagnall customized and delivered F&B Management courses for the Destination Resort Management Program. Her widely-applauded communication skills, industry expertise and practical experience are augmented by professional certification in adult and ongoing education and facilitation skills.