Event Calendar
Online Training: Management 101 - Conflict Resolution
Date and Time
Tuesday Aug 31, 2021
This course is available online, on-demand. This course content is in production. You can register for pre-sale now and course access will be available March 2021.
Fees/Admission
Members: $78
Bundle Price - Members: $399
Future Members: $118
Bundle Price - Future Members: $664
*Once you register you will need to be manually added to the course by the Whistler Chamber. You will receive an email when this is completed. The email will allow you to create a login and access the course.
*Please note we can only manually add you during business hours (Monday to Friday, 9AM to 5PM).
Contact Information
Chanelle Conley -
Member Experience Coordinator 604-932-5922 ext. 960
Send Email
Description
How to turn dissatisfied customers into loyal customers while increasing your team’s work satisfaction!
As a leader you will need to be able to support your team in dealing with customer complaints. Join this training to learn how you can turn these incidents into positive experiences for everyone involved. Plus, when staff have the tools to solve guest concerns, work satisfaction increases!
Key takeaways:
- Understand who your customers are and their needs
- Identify common customer conflict issues in your organization
- Use the HEARD method to resolve customer conflict scenarios
This training session is part of the Management 101 series, which is made up of 6 courses. These sessions are designed as a crash-course for new leaders, or as a top-up for managers needing support with a specific leadership skill. Choose one, choose a few, or take all 6!
- Management 101: Series Bundle
- Performance Management for New Leaders
- Time Management
- Putting Your Values to Work
- Challenging Conversations
- Key Performance Indicators
- Conflict Resolution
Facilitator: Caroline BagnallHospitality & Tourism Professional, Adult Educator, and Sustainable Events Advocate at Connect Hospitality Strategies Inc.
Website | LinkedIn
At the helm of Connect Hospitality Strategies Inc. is Caroline Bagnall, a 20 year resident of Whistler, Hospitality & Tourism Professional, Adult Educator, and Sustainable Events Advocate.
Bagnall offers F&B management expertise in the organization, planning and execution, and service of client events garnered as Sr. Manager of Whistler's 65,000 sq. foot Conference Centre, Instructor at Capilano University, and as Director of Banquets the Hilton Resort & Spa's 13,000 sq. foot facility.
Previously, as the Asst. Director of F&B at Fairmont Hotels & Resorts, Bagnall was acclaimed as Leader of the Year, and was identified by her peers as an outstanding performer. Bagnall also served as the General Manager overseeing the opening of the Hard Rock Café and Boutique in Whistler.
Bagnall has coached, trained and mentored hundreds of staff during her career as restaurant manager and Food & Beverage director, and now finds increasing satisfaction in a more formal teaching and consulting role.
A faculty member of Capilano University, Bagnall customized and delivered F&B Management courses for the Destination Resort Management Program. Her widely-applauded communication skills, industry expertise and practical experience are augmented by professional certification in adult and ongoing education and facilitation skills.
