Tuesday Aug 31, 2021
This course is available online, on-demand NOW through August 31, 2021
Members: $71
Bundle Price - Members: $399
Future Members: $111
Bundle Price - Future Members: $664
*Once you register you will need to be manually added to the course by the Whistler Chamber. You will receive an email when this is completed. The email will allow you to create a login and access the course.
*Please note we can only manually add you during business hours (Monday to Friday, 9AM to 5PM).
Chanelle Conley -
Member Experience Coordinator 604-932-5922 ext. 960
Send Email
Develop the skills to confidently handle difficult workplace conversations.
As a new leader, performance discussions with your team can feel awkward and confrontational, and finding ways to deal with employee issues can be challenging. Join us for this virtual training to increase your confidence in these situations, through lessons on addressing conflict early, and conducting tough conversations effectively. These skills will help you to build trust and improve your workplace culture.
Key Takeaways:
This training session is part of the Management 101 series, which is made up of 6 courses. These sessions are designed as a crash-course for new leaders, or as a top-up for managers needing support with a specific leadership skill. Choose one, choose a few, or take all 6!
At the helm of Connect Hospitality Strategies Inc. is Caroline Bagnall, a 20 year resident of Whistler, Hospitality & Tourism Professional, Adult Educator, and Sustainable Events Advocate.
Bagnall offers F&B management expertise in the organization, planning and execution, and service of client events garnered as Sr. Manager of Whistler's 65,000 sq. foot Conference Centre, Instructor at Capilano University, and as Director of Banquets the Hilton Resort & Spa's 13,000 sq. foot facility.
Previously, as the Asst. Director of F&B at Fairmont Hotels & Resorts, Bagnall was acclaimed as Leader of the Year, and was identified by her peers as an outstanding performer. Bagnall also served as the General Manager overseeing the opening of the Hard Rock Café and Boutique in Whistler.
Bagnall has coached, trained and mentored hundreds of staff during her career as restaurant manager and Food & Beverage director, and now finds increasing satisfaction in a more formal teaching and consulting role.
A faculty member of Capilano University, Bagnall customized and delivered F&B Management courses for the Destination Resort Management Program. Her widely-applauded communication skills, industry expertise and practical experience are augmented by professional certification in adult and ongoing education and facilitation skills.
Printed courtesy of www.whistlerchamber.com/ – Contact the Whistler Chamber for more information.
201-4230 Gateway Drive, Whistler, BC V8E 0Z8 – 6049325922 – chamber@whistlerchamber.com