Online Training: Management 101 - Challenging Conversations
Develop the skills to confidently handle difficult workplace conversations.
As a new leader, performance discussions with your team can feel awkward and confrontational, and finding ways to deal with employee issues can be challenging. Join us for this virtual training to increase your confidence in these situations, through lessons on addressing conflict early, and conducting tough conversations effectively. These skills will help you to build trust and improve your workplace culture.
- Identify different types of challenging work conversations
- Determine desired outcomes for the challenging conversations
- Practice active listening and empathy
- Identify important best practices
This training session is part of the Management 101 series, which is made up of 6 courses. These sessions are designed as a crash-course for new leaders, or as a top-up for managers needing support with a specific leadership skill. Choose one, choose a few, or take all 6!
- Management 101: Series Bundle
- Performance Management for New Leaders
- Time Management
- Putting Your Values to Work
- Challenging Conversations
- Key Performance Indicators
- Conflict Resolution
Hospitality & Tourism Professional, Adult Educator, and Sustainable Events Advocate at Connect Hospitality Strategies Inc.
Website | LinkedIn
At the helm of Connect Hospitality Strategies Inc. is Caroline Bagnall, a 20 year resident of Whistler, Hospitality & Tourism Professional, Adult Educator, and Sustainable Events Advocate.
Bagnall offers F&B management expertise in the organization, planning and execution, and service of client events garnered as Sr. Manager of Whistler's 65,000 sq. foot Conference Centre, Instructor at Capilano University, and as Director of Banquets the Hilton Resort & Spa's 13,000 sq. foot facility.
Previously, as the Asst. Director of F&B at Fairmont Hotels & Resorts, Bagnall was acclaimed as Leader of the Year, and was identified by her peers as an outstanding performer. Bagnall also served as the General Manager overseeing the opening of the Hard Rock Café and Boutique in Whistler.
Bagnall has coached, trained and mentored hundreds of staff during her career as restaurant manager and Food & Beverage director, and now finds increasing satisfaction in a more formal teaching and consulting role.
A faculty member of Capilano University, Bagnall customized and delivered F&B Management courses for the Destination Resort Management Program. Her widely-applauded communication skills, industry expertise and practical experience are augmented by professional certification in adult and ongoing education and facilitation skills.