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BEGIN:VEVENT
DTSTART;VALUE=DATE:20210831
DTEND;VALUE=DATE:20210901
TRANSP:TRANSPARENT
X-MICROSOFT-CDO-ALLDAYEVENT:TRUE
SUMMARY:Online Training: Management 101 - Key Performance Indicators
DESCRIPTION:Learn how to use smart objectives and strategies to improve your business' results.\n\nWhen your organisation's Key Performance Indicators (KPIs) are defined and clearly communicated\, as a leader you will have a clear guide for decision making\, your efforts will be more focused\, you will produce better results\, and your valuable resources (time and money) will be better managed. This training will get you up-to-speed\, and able to improve your organisation's profitability and efficiency\, fast!\n\nKey Takeaways:\n\n\n	Understand the concept and use of Key Performance Indicators (KPIs)\n	Explore the four categories of KPI's that leaders can impact everyday\n	Explore ways to utilize these to improve business results\n\n\nThis training session is part of the Management 101 series\, which is made up of 6 courses. These sessions are designed as a crash-course for new leaders\, or as a top-up for managers needing support with a specific leadership skill. Choose one\, choose a few\, or take all 6!\n\n\n\n	Management 101: Series Bundle\n	Performance Management for New Leaders\n	Time Management\n	Putting Your Values to Work\n	Challenging Conversations\n	Key Performance Indicators\n	Conflict Resolution\n\n\nThese courses are eligible for the BC Employers Grant for Canadian and PR workers. Click here to learn more.\n\n \n\nThis training is being offered at a significantly discounted COVID-19 pricing made possible with the generous support of our facilitator - Thank you Caroline Bagnall!\n\nFacilitator: Caroline Bagnall\n\nHospitality & Tourism Professional\, Adult Educator\, and Sustainable Events Advocate at Connect Hospitality Strategies Inc.\n\nWebsite | LinkedIn\n\n \nAt the helm of Connect Hospitality Strategies Inc. is Caroline Bagnall\, a 20 year resident of Whistler\, Hospitality & Tourism Professional\, Adult Educator\, and Sustainable Events Advocate.\n\nBagnall offers F&B management expertise in the organization\, planning and execution\, and service of client events garnered as Sr. Manager of Whistler's 65\,000 sq. foot Conference Centre\, Instructor at Capilano University\, and as Director of Banquets the Hilton Resort & Spa's 13\,000 sq. foot facility.\n\nPreviously\, as the Asst. Director of F&B at Fairmont Hotels & Resorts\, Bagnall was acclaimed as Leader of the Year\, and was identified by her peers as an outstanding performer. Bagnall also served as the General Manager overseeing the opening of the Hard Rock Caf  and Boutique in Whistler.\n\nBagnall has coached\, trained and mentored hundreds of staff during her career as restaurant manager and Food & Beverage director\, and now finds increasing satisfaction in a more formal teaching and consulting role.\n\nA faculty member of Capilano University\, Bagnall customized and delivered F&B Management courses for the Destination Resort Management Program. Her widely-applauded communication skills\, industry expertise and practical experience are augmented by professional certification in adult and ongoing education and facilitation skills.
X-ALT-DESC;FMTTYPE=text/html:<p dir="ltr" style="line-height: 1.38\; margin-top: 0pt\; margin-bottom: 0pt\;"><span style="color:#000000\;"><span style="font-size:14px\;"><span style="font-family:arial\;"><span id="docs-internal-guid-c7309b30-7fff-a71a-a74a-7d9a22d4eabe"><span style="font-weight: 700\; font-style: italic\; font-variant-numeric: normal\; font-variant-east-asian: normal\; vertical-align: baseline\; white-space: pre-wrap\;">Learn how to use smart objectives and strategies to improve your business&rsquo\; results.</span></span></span></span></span></p>\n\n<p dir="ltr" style="line-height: 1.38\; margin-top: 0pt\; margin-bottom: 0pt\; padding: 12pt 0pt\;"><span style="color:#000000\;"><span style="font-size:14px\;"><span style="font-family:arial\;"><span id="docs-internal-guid-c7309b30-7fff-a71a-a74a-7d9a22d4eabe"><span style="font-variant-numeric: normal\; font-variant-east-asian: normal\; vertical-align: baseline\; white-space: pre-wrap\;">When your organisation&rsquo\;s Key Performance Indicators (KPIs) are defined and clearly communicated\, as a leader you will have a clear guide for decision making\, your efforts will be more focused\, you will produce better results\, and your valuable resources (time and money) will be better managed. This training will get you up-to-speed\, and able to improve your organisation&rsquo\;s profitability and efficiency\, fast!</span></span></span></span></span></p>\n\n<p dir="ltr" style="line-height: 1.38\; margin-top: 0pt\; margin-bottom: 12pt\;"><span style="color:#000000\;"><span style="font-size:14px\;"><span style="font-family:arial\;"><span id="docs-internal-guid-c7309b30-7fff-a71a-a74a-7d9a22d4eabe"><span style="font-variant-numeric: normal\; font-variant-east-asian: normal\; vertical-align: baseline\; white-space: pre-wrap\;">Key Takeaways:</span></span></span></span></span></p>\n\n<ul dir="ltr">\n	<li style="line-height: 1.38\; margin-top: 0pt\; margin-bottom: 12pt\;"><span style="color:#000000\;"><span style="font-size:14px\;"><span style="font-family:arial\;"><span style="font-variant-numeric: normal\; font-variant-east-asian: normal\; vertical-align: baseline\; white-space: pre-wrap\;">Understand the concept and use of Key Performance Indicators (KPIs)</span></span></span></span></li>\n	<li style="line-height: 1.38\; margin-top: 0pt\; margin-bottom: 12pt\;"><span style="color:#000000\;"><span style="font-size:14px\;"><span style="font-family:arial\;"><span id="docs-internal-guid-c7309b30-7fff-a71a-a74a-7d9a22d4eabe"><span style="font-variant-numeric: normal\; font-variant-east-asian: normal\; vertical-align: baseline\; white-space: pre-wrap\;">Explore the four categories of KPI&rsquo\;s that leaders can impact everyday</span></span></span></span></span></li>\n	<li style="line-height: 1.38\; margin-top: 0pt\; margin-bottom: 12pt\;"><span style="color:#000000\;"><span style="font-size:14px\;"><span style="font-family:arial\;"><span id="docs-internal-guid-c7309b30-7fff-a71a-a74a-7d9a22d4eabe"><span style="font-variant-numeric: normal\; font-variant-east-asian: normal\; vertical-align: baseline\; white-space: pre-wrap\;">Explore ways to utilize these to improve business results</span></span></span></span></span></li>\n</ul>\n\n<p dir="ltr" style="line-height: 1.38\; margin-top: 0pt\; margin-bottom: 0pt\;"><span style="font-size:14px\;"><span style="color:#000000\;"><span style="font-family:arial\;"><span style="font-style: italic\; font-variant-numeric: normal\; font-variant-east-asian: normal\; vertical-align: baseline\; white-space: pre-wrap\;">This training session is part of the Management 101 series\, which is made up of 6 courses. These ses</span><span><span style="font-style: italic\; font-variant-numeric: normal\; font-variant-east-asian: normal\; vertical-align: baseline\; white-space: pre-wrap\;">sions are designed as a crash-course for new leaders\, or as a top-up for managers needing support with a specific leadership skill. Choose one\, choose a few\, or take all 6!</span></span></span></span></span></p>\n\n<div style="line-height: 1.38\; margin-top: 0pt\; margin-bottom: 12pt\;">\n<ul dir="ltr">\n	<li style="line-height: 1.38\; margin-top: 0pt\; margin-bottom: 0pt\;"><a href="https://business.whistlerchamber.com/events/details/online-training-management-101-series-bundle-2106?range=365" target="_blank"><font face="arial"><span style="font-size: 16px\; white-space: pre-wrap\;">Management 101: Series Bundle</span></font></a></li>\n	<li style="line-height: 1.38\; margin-top: 0pt\; margin-bottom: 0pt\;"><a href="https://business.whistlerchamber.com/events/details/online-training-management-101-performance-management-for-new-leaders-1899?range=365" target="_blank"><font face="arial"><span style="font-size: 16px\; white-space: pre-wrap\;">Performance Management for New Leaders</span></font></a></li>\n	<li style="line-height: 1.38\; margin-top: 0pt\; margin-bottom: 0pt\;"><font face="arial"><span style="font-size: 16px\; white-space: pre-wrap\;"><a href="https://business.whistlerchamber.com/events/details/online-training-management-101-time-management-2101?range=365" target="_blank"><font face="arial">Time Management</font></a></span></font></li>\n	<li style="line-height: 1.38\; margin-top: 0pt\; margin-bottom: 0pt\;"><a href="https://business.whistlerchamber.com/events/details/online-training-management-101-putting-your-values-to-work-2102?range=365" target="_blank"><font face="arial"><span style="font-size: 16px\; white-space: pre-wrap\;">Putting Your Values to Work</span></font></a></li>\n	<li style="line-height: 1.38\; margin-top: 0pt\; margin-bottom: 0pt\;"><a href="https://business.whistlerchamber.com/events/details/online-training-management-101-challenging-conversations-2103?range=365" target="_blank"><font face="arial"><span style="font-size: 16px\; white-space: pre-wrap\;">Challenging Conversations</span></font></a></li>\n	<li style="line-height: 1.38\; margin-top: 0pt\; margin-bottom: 0pt\;"><a href="https://business.whistlerchamber.com/events/details/online-training-management-101-key-performance-indicators-2104?range=365" target="_blank"><font face="arial"><span style="font-size: 16px\; white-space: pre-wrap\;">Key Performance Indicators</span></font></a></li>\n	<li style="line-height: 1.38\; margin-top: 0pt\; margin-bottom: 0pt\;"><a href="https://business.whistlerchamber.com/events/details/online-training-management-101-conflict-resolution-2105?range=365" target="_blank"><font face="arial"><span style="font-size: 16px\; white-space: pre-wrap\;">Conflict Resolution</span></font></a></li>\n</ul>\n\n<div style="line-height: 1.38\; margin-top: 0pt\; margin-bottom: 0pt\;"><span style="font-size:14px\;"><span style="color:#000000\;"><span style="font-family:arial\;"><span><span style="font-variant-numeric: normal\; font-variant-east-asian: normal\; vertical-align: baseline\; white-space: pre-wrap\;"><span style="font-size:14px\;"><span style="color:#000000\;"><span style="font-family:arial\;"><span><span style="font-variant-numeric: normal\; font-variant-east-asian: normal\; vertical-align: baseline\; white-space: pre-wrap\;"><span style="font-size:14px\;"><span style="color:#000000\;"><span style="font-family:arial\;"><span><span style="font-variant-numeric: normal\; font-variant-east-asian: normal\; vertical-align: baseline\; white-space: pre-wrap\;"><span style="font-size:14px\;"><span style="color:#000000\;"><span style="font-family:arial\;"><span><span style="font-variant-numeric: normal\; font-variant-east-asian: normal\; vertical-align: baseline\; white-space: pre-wrap\;"><span style="font-size:14px\;"><span style="color:#000000\;"><span style="font-family:arial\;"><span><span style="font-variant-numeric: normal\; font-variant-east-asian: normal\; vertical-align: baseline\; white-space: pre-wrap\;"><span style="font-size:14px\;"><span style="color:#000000\;"><span style="font-family:arial\;"><span><span style="font-variant-numeric: normal\; font-variant-east-asian: normal\; vertical-align: baseline\; white-space: pre-wrap\;"><span style="font-size:14px\;"><span style="color:#000000\;"><span style="font-family:arial\;"><span><span style="font-variant-numeric: normal\; font-variant-east-asian: normal\; vertical-align: baseline\; white-space: pre-wrap\;">These courses are eligible for the BC Employers Grant for Canadian and PR workers.<span style="font-size:16px\;"> <a href="https://www.workbc.ca/employer-resources/bc-employer-training-grant.aspx" target="_blank">Click here to learn more.</a></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br />\n&nbsp\;</div>\n\n<div style="line-height: 1.38\; margin-top: 0pt\; margin-bottom: 0pt\;"><span style="color: rgb(0\, 0\, 0)\; font-family: arial\; font-size: 14px\; white-space: pre-wrap\;">This training is being offered at a significantly discounted COVID-19 pricing made possible with the generous support of our facilitator - Thank you Caroline Bagnall!</span></div>\n</div>\n<span style="font-family:arial\;"><span style="font-size:14px\;"><img alt="" height="200" src="https://chambermaster.blob.core.windows.net/userfiles/UserFiles/chambers/2416/Image/Speaker_Logos_for_Web/CarolineBagnal.png" style="width: 200px\; height: 200px\; margin: 5px\; float: left\;" width="200" /><span style="language:en-CA\;font-weight:bold\;"><span style="color:black\;">Facilitator:</span></span><span style="language:en-CA\;font-weight:bold\;vertical-align:baseline\;"><span style="color:black\;"> Caroline Bagnall</span></span></span><br />\n<span style="font-size:14px\;"><em><strong><span style="color:black\;">Hospitality &amp\; Tourism Professional\, Adult Educator\, and Sustainable Events Advocate at Connect Hospitality Strategies Inc.</span></strong></em><br />\n<span style="font-size:16px\;"><strong><a href="https://www.connecthospitality.ca/" target="_blank">Website</a> | </strong><a href="https://www.linkedin.com/in/carolinebagnall/" target="_blank"><strong>LinkedIn</strong></a></span></span></span><br />\n&nbsp\;\n<p dir="ltr" style="line-height:1.38\;text-align: justify\;margin-top:0pt\;margin-bottom:0pt\;"><span style="font-family:arial\;"><span style="font-size:14px\;"><span style="color:#000000\;"><span id="docs-internal-guid-95367a61-7fff-47c9-349e-baaed89e7884"><span style="background-color: transparent\; font-variant-numeric: normal\; font-variant-east-asian: normal\; vertical-align: baseline\; white-space: pre-wrap\;">At the helm of Connect Hospitality Strategies Inc. is Caroline Bagnall\, a 20 year resident of Whistler\, Hospitality &amp\; Tourism Professional\, Adult Educator\, and Sustainable Events Advocate.</span></span></span></span></span></p>\n\n<p dir="ltr" style="line-height:1.38\;text-align: justify\;margin-top:0pt\;margin-bottom:0pt\;"><span style="font-family:arial\;"><span style="font-size:14px\;"><span style="color:#000000\;"><span id="docs-internal-guid-95367a61-7fff-47c9-349e-baaed89e7884"><span style="background-color: transparent\; font-variant-numeric: normal\; font-variant-east-asian: normal\; vertical-align: baseline\; white-space: pre-wrap\;">Bagnall offers F&amp\;B management expertise in the organization\, planning and execution\, and service of client events garnered as Sr. Manager of Whistler&#39\;s 65\,000 sq. foot Conference Centre\, Instructor at Capilano University\, and as Director of Banquets the Hilton Resort &amp\; Spa&#39\;s 13\,000 sq. foot facility.</span></span></span></span></span></p>\n\n<p dir="ltr" style="line-height:1.38\;text-align: justify\;margin-top:0pt\;margin-bottom:0pt\;"><span style="font-family:arial\;"><span style="font-size:14px\;"><span style="color:#000000\;"><span id="docs-internal-guid-95367a61-7fff-47c9-349e-baaed89e7884"><span style="background-color: transparent\; font-variant-numeric: normal\; font-variant-east-asian: normal\; vertical-align: baseline\; white-space: pre-wrap\;">Previously\, as the Asst. Director of F&amp\;B at Fairmont Hotels &amp\; Resorts\, Bagnall was acclaimed as Leader of the Year\, and was identified by her peers as an outstanding performer. Bagnall also served as the General Manager overseeing the opening of the Hard Rock Caf&eacute\; and Boutique in Whistler.</span></span></span></span></span></p>\n\n<p dir="ltr" style="line-height:1.38\;text-align: justify\;margin-top:0pt\;margin-bottom:0pt\;"><span style="font-family:arial\;"><span style="font-size:14px\;"><span style="color:#000000\;"><span id="docs-internal-guid-95367a61-7fff-47c9-349e-baaed89e7884"><span style="background-color: transparent\; font-variant-numeric: normal\; font-variant-east-asian: normal\; vertical-align: baseline\; white-space: pre-wrap\;">Bagnall has coached\, trained and mentored hundreds of staff during her career as restaurant manager and Food &amp\; Beverage director\, and now finds increasing satisfaction in a more formal teaching and consulting role.</span></span></span></span></span></p>\n\n<p dir="ltr" style="line-height:1.38\;text-align: justify\;margin-top:0pt\;margin-bottom:0pt\;"><span style="font-family:arial\;"><span style="font-size:14px\;"><span style="color:#000000\;"><span id="docs-internal-guid-95367a61-7fff-47c9-349e-baaed89e7884"><span style="background-color: transparent\; font-variant-numeric: normal\; font-variant-east-asian: normal\; vertical-align: baseline\; white-space: pre-wrap\;">A faculty member of Capilano University\, Bagnall customized and delivered F&amp\;B Management courses for the Destination Resort Management Program. Her widely-applauded communication skills\, industry expertise and practical experience are augmented by professional certification in adult and ongoing education and facilitation skills.</span></span></span></span></span></p>\n
LOCATION:
UID:e.2416.2104
SEQUENCE:3
DTSTAMP:20260612T063925Z
URL:https://business.whistlerchamber.com/events/details/online-training-management-101-key-performance-indicators-2104
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