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Position Summary
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Coordinator, Sales Operations & Finance
Job Title: Coordinator, Sales Operations & Finance
Department: Whistler.com
Reports To: Manager, Sales Operations
Reports To: Manager, Sales Operations
Position Status: Full Time, Year Round
Work Location: This position is based in Whistler, BC. The role is initially on-site, with the possibility of a hybrid schedule following a training period.
About Tourism Whistler
We are the official marketing and sales organization for the resort of Whistler, British Columbia - also known as the best place in the world, if you ask us - and we are proud to call this place home. As a not-for-profit, member-based organization, we are also the people behind the operations of the Whistler Conference Centre, Whistler Golf Club, Whistler Visitor Centre, and Whistler.com Central Reservations.
We love where we live and we bring that energy and passion to everything we do. We're a team of collaborative, mountain-loving individuals and we show up and achieve great things professionally and personally. Creating a positive and fulfilling experience for our team is high on our list of priorities. And we're proud to be a workplace that requires respect for our people, our partners, and our environment. Because the people make the place, and this place is pretty special.
What We Offer
We are the official marketing and sales organization for the resort of Whistler, British Columbia - also known as the best place in the world, if you ask us - and we are proud to call this place home. As a not-for-profit, member-based organization, we are also the people behind the operations of the Whistler Conference Centre, Whistler Golf Club, Whistler Visitor Centre, and Whistler.com Central Reservations.
We love where we live and we bring that energy and passion to everything we do. We're a team of collaborative, mountain-loving individuals and we show up and achieve great things professionally and personally. Creating a positive and fulfilling experience for our team is high on our list of priorities. And we're proud to be a workplace that requires respect for our people, our partners, and our environment. Because the people make the place, and this place is pretty special.
What We Offer
We like to make work meaningful and to live life fully. Join the team at Tourism Whistler and be part of a fun, supportive organization that truly values work-life balance. We're looking for people who want to make the most of the unique Whistler lifestyle and share our values of passion, energy, achievement, and respect.
A few ways that we walk the talk:
Culture & Connection
- Bi-monthly all staff events and departmental building (the fun kind, we swear)
- Dogs in the office - because work is better with furry friends
- Fun, supportive and collaborative environment.
Health & Wellness
- Comprehensive health benefits for employees and their dependents, including an Employee Assistance Program and access to wellness tools like Headspace
- A wellness fund to support your health and recreation in Whistler. Think ski/snowboard or bike park pass, yoga or gym memberships, golf lessons, or other wellness offerings that support your well-being.
- An annual Health & Wellness calendar with wellness offerings to prioritize mental health and well-being.
Flexibility
- Nine-day fortnight schedule offering work-life balance and time to enjoy the beauty of Whistler!
- Whistler based with a hybrid approach: initial in-office training followed by a flexible combination of in office and remote work
- Paid vacation time (3 weeks as a starting point) to relax, unwind and adventure
Starting Salary Range: $50,000 - $54,000 annually. This is the starting salary range for this role and may vary based on internal equity, and a candidate's job-related knowledge, skills, and experience. Over and above the base salary and the benefits highlighted above, this position is also eligible for an incentive bonus of up to 5% of the annual salary.
Reporting to the Manager, Sales Operations, the Coordinator, Sales Operations & Finance plays an important role in supporting the day-to-day operations of Whistler.com, Whistler’s official booking channel. Working closely with the Sales Operations and Finance teams, this position helps ensure that products, bookings, supplier information, and financial processes are administered accurately and efficiently. With a varied mix of responsibilities and opportunities to work across the business, this role is well suited to someone who is organized, detail-oriented, and resourceful, and who enjoys being part of a collaborative team in a busy and engaging sales environment.
Key Responsibilities
- Act as a Tourism Whistler ambassador, living our purpose and vision with passion & energy, achievement, and respect.
- Support the setup and fulfillment of products and offers sold through the Whistler.com website and call centre.
- Maintain accurate product information, pricing, and inventory availability within reservation systems and supplier extranets.
- Conduct regular inventory, website functionality, and rate parity audits to ensure products are displayed accurately and consistently across sales channels.
- Administer online bookings and respond to inquiries received through the Sales Operations mailbox accurately and promptly.
- Process and reconcile supplier invoices, payments, credits, refunds, and daily cash transactions.
Prepare and respond to credit card chargebacks and payment disputes within required timelines.
Work with the Accountant to investigate payment issues and maintain accurate product and financial settings. - Complete daily and monthly administrative duties and provide operational support across the Sales Operations, Finance, and broader Whistler.com teams as required.
Knowledge, Skills & Abilities
- Act as a Tourism Whistler ambassador, living our purpose and vision with passion & energy, achievement, and respect.
- Strong attention to detail, and organizational skills, with the ability to prioritize and manage multiple responsibilities
- Effective problem-solving skills, with the ability to identify issues and work toward practical solutions
- Excellent written and verbal communication skills, with the ability to build effective relationships with customers, suppliers, and colleagues
- Proficiency in Microsoft Office, particularly Excel, and the ability to learn reservation, payment, and supplier systems
- Motivated, resourceful, and able to take initiative while working effectively both independently and as part of a team
