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Coordinator, Market Development
We are the official marketing and sales organization for the resort of Whistler, British Columbia - also known as the best place in the world, if you ask us - and we are proud to call this place home. As a not-for-profit, member-based organization, we are also the people behind the operations of the Whistler Conference Centre, Whistler Golf Club, Whistler Visitor Centre, and Whistler.com Central Reservations.
We love where we live and we bring that energy and passion to everything we do. We're a team of collaborative, mountain-loving individuals and we show up and achieve great things professionally and personally. Creating a positive and fulfilling experience for our team is high on our list of priorities. And we're proud to be a workplace that requires respect for our people, our partners, and our environment. Because the people make the place, and this place is pretty special.
What We Offer
- Bi-monthly all staff events and departmental team building (the fun kind, we swear)
- Dogs in the office - because work is better with furry friends
- Fun, supportive, and collaborative team environment
Health & Wellness
- Comprehensive health benefits for employees and their dependents, including an Employee Assistance Program and access to wellness tools like Headspace
- A wellness fund to support your health and recreation in Whistler. Think ski/snowboard or bike park pass, yoga or gym memberships, golf lessons, or other wellness offerings that support your well-being.
- An annual Health & Wellness calendar with wellness offerings to prioritize mental health and well-being
Flexibility
- Nine-day fortnight schedule offering work-life balance and time to enjoy the beauty of Whistler!
- Whistler based with a hybrid approach: initial in-office training followed by a flexible combination of in office and remote work
- Paid vacation time (3 weeks as a starting point) to relax, unwind, and adventure
Starting Salary Range: $52,000 - $54,000 annually. This is the starting salary range for this role and may vary based on internal equity, and a candidate's job-related knowledge, skills, and experience. Over and above the base salary and the benefits highlighted above, this position is also eligible for an incentive bonus of up to 5% of the annual salary.
Tourism Whistlers’ Travel Trade, Market Development team works with third party trade partners (i.e., Tour Operators, Travel Agents, and Online Travel Agencies [OTA’s]) to drive overnight visits from key markets of Australia, UK, Germany, Mexico, United States, and Canada.
Reporting to the Manager(s), Market Development, the Coordinator, Market Development supports Tourism Whistler’s goals through the development and maintenance of strong client relationships. This role primarily supports the Market Development Managers in maintaining the client base, coordinating administrative activities, and delivering exceptional service. The ideal candidate brings strong communication and interpersonal skills, enthusiasm, initiative, and a passion for the tourism industry and Tourism Whistler’s purpose.
- Act as a Tourism Whistler ambassador, living our purpose and vision with passion & energy, achievement and respect.
- Assists in the coordination and preparation of sales missions and tradeshows, arranging sales calls, building presentations, coordinating logistics and related follow-up.
- Organizes and delivers familiarization tours for visiting clients that include member communication, preparing itineraries, and leading/hosting events.
- Prepare, facilitate, and deliver presentations to clients in-person as well as in webinar format (live and pre-recorded).
- Develops and maintains relationships with members, industry partners, community, and Travel Trade clients.
- Maintains database of clients/accounts and follows up with business opportunity leads.
- Lead the development and execution of team projects such as: Quarterly Newsletters, Trade Website updates, Destination Experience Pass coordination and themed Itinerary creation.
- Attend in-market tradeshows and events as required.
- Assist with the coordination of co-op marketing projects as needed, such as sourcing copy, video, and images.
- Assists in the development and implementation of tour operator and consumer promotions.
- Support managers with additional administrative duties as required.
- Two+ years’ experience in a sales role.
- Exceptional communication and relationship-building skills with a strong customer service focus.
- Highly organized with strong attention to detail and the ability to effectively manage multiple priorities in a fast-paced environment.
- Positive, enthusiastic, and adaptable, with a proactive approach and willingness to take on new challenges.
- Collaborative team player who works well with internal teams, stakeholders, and partners at all levels.
- Proficiency in Microsoft office programs.
- Strong knowledge of Whistler and its tourism products and experiences is an asset.
- Knowledge of the tourism and hospitality industry is an strong asset.
- Flexibility to support client events and industry functions outside of regular business hours as required.
