Founded in 2000, Whistler Platinum is an exclusive property management and luxury accommodation company, providing homeowners with unrivalled property management and guests with exceptional accommodation, vacation planning, and personalized concierge services. Our mission is to go above and beyond, making homeownership easy and our guests’ vacations memorable.

Location: Whistler, BC
Employment Type: Full-Time, Year-Round

Role Summary

Whistler Platinum is seeking a highly organized, detail-oriented, and service-driven Owner Services Coordinator to join our team. This role is integral to delivering exceptional home care standards and providing a seamless, elevated ownership experience for our homeowners.
You will be responsible for supporting a portfolio of properties, ensuring each home is impeccably maintained, thoughtfully prepared, and aligned with homeowner expectations. Working closely with our Maintenance, Operations, and Owner Relations teams, as well as external strata partners, you will help uphold the high standards that define the Whistler Platinum experience. This is an excellent opportunity for a motivated professional looking to grow within a dynamic and collaborative environment, with the potential to expand both your portfolio and responsibilities over time.

Key Responsibilities

Homeowner & Arrival Management

• Arrival Coordination: Oversee homeowner arrivals, including welcome amenities, parcel handling, and special requests.
• Property Inspections: Conduct pre-arrival inspections to ensure exceptional cleanliness, presentation, and readiness.
• Operational Collaboration: Review upcoming arrivals and collaborate with internal teams to address outstanding maintenance or operational items.

Communication & Administration

• Property Onboarding: Coordinate the onboarding of new properties, including setup, documentation, and cross-team collaboration.
• Inquiry Response: Respond to homeowner inquiries - including coordination and accounting-related matters - in a timely and professional manner.
• Documentation: Maintain accurate homeowner profiles, preferences, and property documentation.
• Calendar Management: Manage property calendars in collaboration with homeowners, ensuring alignment with personal use and rental availability.
• Support & Reporting: Assist with month-end processes, reporting, and owner communications. Maintain internal tracking tools, including owner arrival reports and office calendars.
• Special Projects: Support the Director of Owner Relations with special projects and administrative initiatives.

Property Stewardship & Vendor Liaison

• Enhancement Recommendations: Proactively identify and recommend property enhancements, upgrades, and renovation opportunities.
• Strata Relations: Liaise with strata managers regarding building operations, capital projects, amenity access, and updates.
• Vendor Coordination: Source and obtain quotes for appliances, furnishings, repairs, and insurance-related matters. Meet with trades and contractors on-site as required.

 Qualifications & Skills

• Organizational Mastery: Strong organizational and time management skills with exceptional attention to detail.
• Communication: Excellent communication skills with a natural ability to build trusted relationships.
• Adaptability: Ability to manage multiple priorities and adapt in a fast-paced environment.
• Service Excellence: A proactive, solutions-oriented mindset with a strong commitment to service excellence.
• Experience: Experience in property management, hospitality, or a related field is considered an asset.
• Technical Skills: Proficiency with Microsoft Office and property management systems is a strong asset.

Benefits & Perks

• Competitive Salary: $55k - $60k based on experience.
• Mountain Lifestyle: Whistler Blackcomb season pass or recreational spending account.
• Wellness: Annual Health & Wellness spending allowance.
• Team Culture: A collaborative and supportive team with regular staff events and team-building outings.

Requirements

• Work Authorization: You must be legally eligible to work in Canada. We are unable to assist with Canadian work authorization.
• Commitment: Long-term Whistler commitment required with a minimum of 2 years commitment.