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Guest Services & Reservations Supervisor
Whistler Platinum
Founded in 2000, Whistler Platinum is an exclusive property management and luxury accommodation company, delivering exceptional property care for homeowners and personalized vacation experiences for guests and owners.
Join Our Team
The Guest Services & Reservations Supervisor is a senior front-line hospitality professional who oversees and supports the daily operations of both Guest Services and Reservations. This role works alongside the team, providing guidance, coordination, and hands-on support to ensure smooth daily operations and consistent service delivery.
This position works closely with management while focusing on day-to-day supervision, team support, and service execution.
Team Support & Coordination
• Provide day-to-day guidance and support to Guest Services and Reservations team members.
• Assist with coordinating daily task assignments to ensure workflow runs smoothly.
• Lead by example through professional communication and service standards.
• Assist with onboarding and training of new staff.
• Act as a resource for team questions and assist with resolving guest concerns.
• Act as the first point of contact for guest concerns before escalating more complex matters to a senior manager.
• Communicate effectively with Housekeeping, Maintenance, and Property Services to ensure alignment on guest needs.
• Respond to in-house guest requests and ensure timely, professional communication.
• Coordinate concierge services including dining reservations, transportation, activities, and special requests.
• Assist with VIP arrivals and special guest arrangements.
• Maintain accurate guest notes and service records.
• Build and maintain positive relationships with local vendors and partners.
Reservations Responsibilities
• Respond to reservation inquiries via phone, email, and booking platforms.
• Assist in converting inquiries into confirmed bookings.
• Review bookings for accuracy, including rates, payments, and policies.
• Identify opportunities for upselling services and enhancements.
• Maintain accurate records within the property management system.
• 3–5 years of experience in hospitality, luxury accommodations, or reservations.
• Previous experience mentoring or guiding team members.
• Strong communication and interpersonal skills.
• Guest-focused with a positive, solutions-oriented mindset.
• Organized and detail-oriented with the ability to multitask.
• Comfortable using property management and reservation systems.
• Knowledge of Whistler and surrounding amenities preferred.
• Professional, dependable, and team-oriented.
Salary range: $52,000 – $57,000 annually, based on experience.
• Comprehensive compensation package including competitive salary and extended medical/dental benefits
• Annual Wellness spending allowance
• Ski/Snowboard or recreational pass
• Supportive and collaborative team culture
• Regular staff events and team-building outings
• Flexible scheduling to enjoy the Whistler lifestyle
• Discounts to experience Whistler’s premier activities
Visa Requirements
You must be legally eligible to work in Canada. We are unable to assist with Canadian work authorization. Long-term Whistler commitment required.
