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Guest Services Agent

Posted: 06/14/2025
Hotels & Accommodation

Why Work With Us:

The Hilton Whistler Resort & Spa is the Heart and Soul of the Whistler Experience! We offer our employees a fun and professional work environment with training and career advancement opportunities. As a full-time Guest Services Agent you will receive the following benefits:

  • Life and Leisure Program - Daily incentive for each day worked!
  • Extended Health Benefits
  • Pension Plan Savings
  • Free Meals
  • Free On-Site Staff Parking
  • 50% Discount at Cinnamon Bear Bar
  • Tuition Reimbursement Plans - Take courses to assist with career development
  • An Unbelievable Hilton Team Member Travel Program!

 

PURPOSE

As a Guest Services Agent you would be responsible for greeting and registering guests, while managing and facilitating any requests or concerns with a high degree of efficiency, in a continuing effort to deliver outstanding service to all resort guests.

 

Qualifications

  • A friendly and enthusiastic individual with excellent grooming and professional image.
  • Previous customer service and hotel experience in a fast-paced environment an asset.
  • Excellent command of the English language – written and verbal. Other languages an asset.
  • Excellent interpersonal communication skills.
  • Able to multi-task and remain organized and professional.
  • Able to uphold all guest confidentiality holding guest privacy and security.
  • Able to contribute to the successful organization and morale of the front office team.
  • A self-motivated individual who is able to work independently and in a team environment.
  • Be supportive of creativity and innovation, and be willing to openly embrace change.
  • Display an appropriate sense of urgency in response to customer requests and complaints.
  • Ability to empathize with a guest who is upset, with the ability to remain calm, think clearly and maintain control in pressure situations.
  • Administration skills – writing, filing, tracking, organizing, phone etiquette.

Guest Services Agent
Hilton Whistler Resort & Spa
Viktoria Lundkvist
  • 4050 Whistler Way Whistler BC V8E 1H9
  • (604) 932-1982
  • (604) 932-7332
  • Send Email
  • Visit Website

Additional Postings available from Hilton Whistler Resort & Spa

Chef de Partie

First Cook

Second Cook

Bellperson

Cafe Barista

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