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DTSTART:20190620T153000Z
DTEND:20190620T190000Z
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SUMMARY:Whistler Experience Foundations: Win & Keep Customers - June
DESCRIPTION:Course objective\n\nThe foundations of the Whistler Experience service and sales training are 4 key ?Moments of Power? that teach you how to recognize and apply key principles of human behaviour to win and keep customers. \n\n \n\nThis course covers the first Moments of Power: \n\n The Power of Context: shape the environment for the customer and employee to reframe how they see things\n The Power of Expertise: demonstrate professionalism and proactive expertise to execute this important moment of power\n The Power of Liking: build relationships by being personable and recognizing the customer\n\nAfter this 3.5 hour session you will walk away with clear knowledge on how to build better relationships\, deliver world class service and sell more effectively.\n\n\n\nCourse outline\n\n\n Learn what customer research around the world shows and what customers expect from any service interaction\n Hear how to receive high likelihood-to-recommend scores and what it means for an organization\n Understand the correlation between high likelihood-to-recommend scores and business success as it relates to sales revenue and company valuation\n\nLearning outcomes\n\n\n Appreciate how human psychology applies to service & sales\n Advance your understanding of human interaction\, professionally and personally\n Gain confidence in building better relationships to deliver world class service\n\nCourse format and participant engagement\n\n\n 3.5 hours\n Highly engaging thanks to the facilitators? lively presentation style\, quizzes and opinion polls as well as group work. \n Max group size: 22\n\nAssessment methods\n\nParticipants are asked to actively participate in group discussions. As this is not a certificate program\, no final exam will be required. Participants will be asked to complete a feedback form.\n\n\n\n\n\n\n\nPresenters: Jennifer Campbell\, CPCC\n\nCertified coach and seasoned group facilitator\n\n\n\nJosianne Fox\, CHRP\, MPA\n\nFounder and Director of HR and coaching company\, SmartFox Consulting\n\n\n\nRead more about our facilitators.\n\n\n\n\n\nCancellation Policy: Payment is non refundable for cancellations made within 3 business days of the event\, or non attendance on the day.\n\nIf you have registered and paid for an event or training\, you will be automatically added to the attendance list.
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\nCourse objective
\nThe foundations of the Whistler Experience service and sales training are 4 key ?Moments of Power? that teach you how to recognize and apply key principles of human behaviour to win and keep customers. \;
\n \;
\nThis course covers the first Moments of Power: \n