Whistler Experience: Management 101 *Second Session*
Immediate support for new supervisors and managers
An introduction to basic and foundational people management skills. Get Whistler specific job hacks, tools and templates to use in the workplace today. This course is a critical component of onboarding team leaders, and helps existing managers to accelerate their success. Learn about peer and direct reporting, organizational goals and employee retainment through engaging group activities. Practice determining important skill measures, and giving employee feedback. With a maximum group size of 24, there's plenty of opportunity to ask questions and workshop ideas.
Facilitator: Caroline Bagnall
Hospitality & Tourism Professional, Adult Educator, and Sustainable Events Advocate at Connect Hospitality Strategies Inc.
Website | LinkedIn
Bagnall offers F&B management expertise in the organisation, planning and execution, and service of client events garnered as Sr. Manager of Whistler's 65,000 sq foot Conference Centre, Instructor at Capilano University, and as Director of Banquets the Hilton Resort & Spa's 13,000 sq. foot facility.
Previously, as the Asst. Director of F&B at Fairmont Hotels & Resorts, Bagnall was acclaimed as Leader of the Year, and was identified by her peers as "an outstanding performer."
Bagnall has coached, trained and mentored hundreds of staff during her career as restaurant manager and Food & Beverage director, and now finds increasing satisfaction in a more formal teaching and consulting role.
A faculty member of Capilano University, Bagnall customized and delivered F&B Management courses for the Destination Resort Management Program. Her widely-applauded communication skills, industry expertise and practical experience are augmented by professional certification in adult and ongoing education and facilitation skills.
If you need to reschedule your qualifying session, you can do so once free of charge provided you contact us at least 72 hours ahead of time. Otherwise a $40 re-scheduling fee will apply. Please contact firstname.lastname@example.org.