Whistler Experience In Your Workplace (up to 20 people) : Win & Keep Customers
Name:Whistler Experience In Your Workplace (up to 20 people) : Win & Keep Customers
Date:April 30, 2020
Time:9:00 AM - 5:00 PM PDT
Course is available from Nov 1 onward. Course content & date are customized to your business.
Please contact email@example.com to confirm your customized date.
Course objective The foundations of the Whistler Experience service and sales training are 4 key Moments of Power that teach you how to recognize and apply key principles of human behaviour to win and keep customers.
This course covers the first Moments of Power:
The Power of Context: shape the environment for the customer and employee to reframe how they see things
The Power of Expertise: demonstrate professionalism and proactive expertise to execute this important moment of power
The Power of Liking: build relationships by being personable and recognizing the customer
After this 3.5 hour session you will walk away with clear knowledge on how to build better relationships, deliver world class service and sell more effectively.
Learn what customer research around the world shows and what customers expect from any service interaction
Hear how to receive high likelihood-to-recommend scores and what it means for an organization
Understand the correlation between high likelihood-to-recommend scores and business success as it relates to sales revenue and company valuation
Appreciate how human psychology applies to service & sales
Advance your understanding of human interaction, professionally and personally
Gain confidence in building better relationships to deliver world class service
Course format and participant engagement
Highly engaging thanks to the facilitators? Lively presentation style, quizzes and opinion polls as well as group work.
Assessment methods Participants are asked to actively participate in group discussions. As this is not a certificate program, no final exam will be required. Participants will be asked to complete a feedback form.
Presenters: Jennifer Campbell, CPCC Certified coach and seasoned group facilitator
Josianne Fox, CHRP, MPA Founder and Director of HR and coaching company, SmartFox Consulting
If you need to reschedule your qualifying session, you can do so once free of charge provided you contact us at least 72 hours ahead of time. Otherwise a $40 re-scheduling fee will apply. Please contact firstname.lastname@example.org.