Whistler Experience In Your Workplace (up to 20 people) : Win & Keep Customers

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Name: Whistler Experience In Your Workplace (up to 20 people) : Win & Keep Customers
Date: April 30, 2020
Time: 9:00 AM - 5:00 PM PDT
Event Description:

Course is available from Nov 1 onward. Course content & date are customized to your business.
Please contact whistlerexperience@whistlerchamber.com to confirm your customized date.


Course objective
The foundations of the Whistler Experience service and sales training are 4 key Moments of Power that teach you how to recognize and apply key principles of human behaviour to win and keep customers.

 
This course covers the first Moments of Power:
  1. The Power of Context: shape the environment for the customer and employee to reframe how they see things
  2. The Power of Expertise: demonstrate professionalism and proactive expertise to execute this important moment of power
  3. The Power of Liking: build relationships by being personable and recognizing the customer
After this 3.5 hour session you will walk away with clear knowledge on how to build better relationships, deliver world class service and sell more effectively.

Course outline
  • Learn what customer research around the world shows and what customers expect from any service interaction
  • Hear how to receive high likelihood-to-recommend scores and what it means for an organization
  • Understand the correlation between high likelihood-to-recommend scores and business success as it relates to sales revenue and company valuation
Learning outcomes
  • Appreciate how human psychology applies to service & sales
  • Advance your understanding of human interaction, professionally and personally
  • Gain confidence in building better relationships to deliver world class service
Course format and participant engagement
  • 3.5 hours
  • Highly engaging thanks to the facilitators? Lively presentation style, quizzes and opinion polls as well as group work.
 
Assessment methods
Participants are asked to actively participate in group discussions. As this is not a certificate program, no final exam will be required. Participants will be asked to complete a feedback form.
 



Presenters:  Jennifer Campbell, CPCC
Certified coach and seasoned group facilitator

Josianne Fox, CHRP, MPA
Founder and Director of HR and coaching company, SmartFox Consulting


Read more about our facilitators.


Cancellation Policy
If you need to reschedule your qualifying session, you can do so once free of charge provided you contact us at least 72 hours ahead of time. Otherwise a $40 re-scheduling fee will apply. Please contact whistlerexperience@whistlerchamber.com.
Contact Information:
Olivier Dallaire Dumas - Events Manager 604.932.5922 ext. 961
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