Event Calendar

Whistler Experience Foundations: Win & Keep Customers - February

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Name: Whistler Experience Foundations: Win & Keep Customers - February
Date: February 21, 2019
Time: 8:30 AM - 12:00 PM PST
Event Description:

Course objective
The foundations of the Whistler Experience service and sales training are 4 key “Moments of Power” that teach you how to recognize and apply key principles of human behaviour to win and keep customers. 
This course covers the first Moments of Power:
  1. The Power of Context: shape the environment for the customer and employee to reframe how they see things
  2. The Power of Expertise: demonstrate professionalism and proactive expertise to execute this important moment of power
  3. The Power of Liking: build relationships by being personable and recognizing the customer
After this 3.5 hour session you will walk away with clear knowledge on how to build better relationships, deliver world class service and sell more effectively.

Course outline
  • Learn what customer research around the world shows and what customers expect from any service interaction
  • Hear how to receive high likelihood-to-recommend scores and what it means for an organization
  • Understand the correlation between high likelihood-to-recommend scores and business success as it relates to sales revenue and company valuation
Learning outcomes
  • Appreciate how human psychology applies to service & sales
  • Advance your understanding of human interaction, professionally and personally
  • Gain confidence in building better relationships to deliver world class service
Course format and participant engagement
  • 3.5 hours
  • Highly engaging thanks to the facilitators’ lively presentation style, quizzes and opinion polls as well as group work.
  • Max group size: 22
Assessment methods
Participants are asked to actively participate in group discussions. As this is not a certificate program, no final exam will be required. Participants will be asked to complete a feedback form.

Presenters:  Jennifer Campbell, CPCC

Certified coach and seasoned group facilitator

Josianne Fox, CHRP, MPA
Founder and Director of HR and coaching company, SmartFox Consulting

Read more about our facilitators.

Cancellation Policy: Payment is non refundable for cancellations made within 3 business days of the event, or non attendance on the day.
If you have registered and paid for an event or training, you will be automatically added to the attendance list.
Event Sponsors:
  • Gibbons Whistler
Whistler Chamber Of Commerce
4230 Gate Way Dr, Whistler, unit 201
Contact Information:
Olivier Dallaire Dumas - Events Manager 604.932.5922 ext. 24
Whistler Experience participant (paid annual fee of $40); $99
Member rate; $109
Soon-to-be Member rate; $139

*You are eligible for this discounted rate if you are participating in the 2018/19 Whistler Experience Program.

All prices are subject to GST. Registration is open until Feb 20th
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