Event Calendar

Whistler Experience Foundations: Handle Customer Concerns - February

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Name: Whistler Experience Foundations: Handle Customer Concerns - February
Date: February 21, 2019
Time: 1:00 PM - 4:00 PM PST
Event Description:
Course objective
Moments of Power are the foundation of The Whistler Experience program. They teach you how to recognize and apply key principles of human behaviour to win and keep customers.  This 3 hour workshop focuses on conflict resolution via Moment of Power #4 – the Power of Problem Solving: be efficient, friendly and find the right resolution
You will learn to recognize the “Moment” when you enhance the relationship with your customers through effective problem solving and improve customer satisfaction and loyalty. 

Course outline
  • Through exercises participants will learn what customers are looking for after something went wrong and how to solve customer problems effectively.
  • Understand the opportunities of turning a disgruntled customer into a more satisfied and loyal customer. 
Learning outcomes
  • Simple secrets for effective problem handling and tools to handle your toughest customers
  • Understand what customers expect when problems arise
  • Best practices and key steps for solving customer issues
Course format and participant engagement
  • 3 hours
  • Participants will stay engaged thanks to the facilitators’ lively presentation style, quizzes and opinion polls as well as group work.
  • Max group size: 22
Assessment methods
Participants are asked to actively participate in group discussions. As this is not a certificate program, no final exam will be required. Participants will be asked to complete a feedback form.



Presenters:  Jennifer Campbell, CPCC
Certified coach and seasoned group facilitator

Josianne Fox, CHRP, MPA
Founder and Director of HR and coaching company, SmartFox Consulting


Read more about our facilitators.


Cancellation Policy: Payment is non refundable for cancellations made within 3 business days of the event, or non attendance on the day.
If you have registered and paid for an event or training, you will be automatically added to the attendance list.
Event Sponsors:
  • Gibbons Whistler
Location:
Whistler Chamber Of Commerce
4230 Gate Way Dr, Whistler, unit 201
Contact Information:
Olivier Dallaire Dumas - Events Manager 604.932.5922 ext. 24
Fees/Admission:
Whistler Experience participant (paid annual fee of $40); $99
Member rate; $109
Soon-to-be Member rate; $139


*You are eligible for this discounted rate if you are participating in the 2018/19 Whistler Experience Program.

All prices are subject to GST. Registration is open until Feb 20th
 
Continuing Education Units:
22
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