Event Calendar
The Whistler Experience: WE go BIG! (online)
Date and Time
Tuesday Jun 16, 2026
This training is available on demand now through August 31, 2026.
Once payment has been processed, you'll receive a confirmation email with a link to access the training.
Location
Online, on-demand via Thinkific
Fees/Admission
Member price: $30
Future Member price: $50
Add a Whistler Experience Locals Card for $10 and enjoy exclusive summer deals and benefits, including the discounted transit pass and discounts at over 45 participating local businesses. View all benefits and discounts here >>
Contact Information
Chamber Team
P: 604-932-5922
Send Email
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Description
WE Go BIG! (Online)
Available online, on-demand until August 31, 2026
It starts with us; before exceptional guest experiences happen, confident, informed, and engaged employees make them possible.
Whether you're new to Whistler or returning for another season, the WE Go BIG! training helps you build the knowledge, confidence, and mindset to make the most of your summer - at work and in the community.
We create Belonging. We Initiate with purpose. We Go Beyond every day. That's the Whistler Experience.
Designed specifically for life and work in Whistler, this online, on-demand program helps participants understand what makes Whistler unique while building the skills needed to deliver memorable experiences for guests, colleagues, and the community.
The course begins with the Whistler Vibe; the pride, energy, and sense of belonging that make this place special. Participants then explore the realities of mountain life and learn practical strategies to support resilience, wellbeing, and balance throughout the busy summer season. From there, the BIG model (Belong, Initiate, Go Beyond) provides a practical framework for delivering service that feels authentic, confident, and memorable.
Through interactive scenarios, local stories, and practical tools like the "Reset Menu," participants learn how to Go BIG at work while protecting their own wellbeing. The program concludes with a personal commitment and celebration, reinforcing that every employee plays a role in shaping the Whistler experience.
Once you've completed this course, you'll understand:
- How to apply the BIG model (Belong, Initiate, Go Beyond) in everyday interactions with guests, colleagues, and the community
- How personal wellbeing, balance, and resilience contribute to strong performance and exceptional guest experiences
- Practical tools to stay grounded, confident, and energized throughout the summer season
- How your actions contribute to the overall Whistler experience and the lasting impressions visitors take home
For employers:
Set your summer team up for success from day one. Leaders can trust that their teams will leave with greater confidence, practical skills, local knowledge, and a stronger understanding of Whistler's service culture - helping create more consistent guest experiences when it matters most.
Perfect for:
- Summer staff and seasonal employees
- Frontline teams building confidence, initiative, and service excellence
- New hires onboarding to life and work in Whistler
- Anyone looking to refresh their service skills and local knowledge
Invest in yourself, strengthen your team, and help create unforgettable experiences this summer!
Cancellation PolicyAll registrations are final. Program participants are required to complete the training by August 31, 2026. Failure to complete the training does not entitle the participant or business to a refund of any costs.
Please note The Whistler Experience® Program details, including benefits, events and training are subject to change.
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