Description

WE Go BIG! (Online)
Register now to access the course next week (available through August 31, 2026)

(Recommended for new and returning staff across all roles)

We create Belonging. We Initiate with purpose. We Go Beyond every day. That’s the Whistler Experience.

The WE Go BIG! program prepares participants for life and work in Whistler while setting the stage for exceptional guest service.

The online, on-demand version begins with the Whistler Vibe — the pride, energy, and belonging that make Whistler extraordinary. It then grounds participants in the realities of mountain life, introducing practices for resilience and wellbeing. From there, the BIG model (Belong, Initiate, Go Beyond) becomes the practical framework for delivering service that feels effortless and memorable.

Interactive scenarios, stories from local voices, and tools like the “Reset Menu” help participants Go BIG at work while protecting their own wellbeing. The program closes with a commitment and celebration, reinforcing that every participant is part of the Whistler story.

Once you've completed this course, you'll understand:

• How to apply the BIG model (Belong, Initiate, Go Beyond) with practical tools to embody Whistler’s culture, service standards, and community values.

• How personal wellbeing, balance, and resilience support your performance and enable you to create exceptional guest experiences.

• Tools to remain grounded, inspired, and energized throughout the season while delivering memorable experiences for guests.

Leaders can trust that their teams will leave with confidence, practical tools, and inspiration to make the season unforgettable — for themselves, their teams, and their guests.

This training is perfect for:

• Frontline teams building belonging, initiative, and “go beyond” energy

• Anyone looking to brush up on their service skills

Get started today and take your service skills to the next level!