Description

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Understand what makes customers want to buy your products and services.  Hone your sales skills and drive revenues as a team. 

The Moments of Power 5-8  are:

5.      Power of Framing: Frame requests and information in the right way
6.      Power of Going First: Give to build relationships and don't expect anything in return
7.      Power of Commitment: Get people to make a stand, show them progress
8.      Power of Social Networks: We follow others when uncertain, show highlight what others are doing

Key takeaways:

1. How human psychology applies to service & sales
2. A deeper understanding of human interaction, professionally and personally
3. How to create demand for your products and services

Pair this with: Moments of Power 1-4 - Learn the Fundamentals of World-Class Service

Highly recommended for:

• Managers, business owners, and customer service supervisors
• Anyone who leads (or aspires to lead) a team
• Anyone who missed the workshops last December

Guest Speaker: Mark Colgate
Award winning Professor of Service Excellence and Associate Dean at the University of Victoria Gustavson School of Business
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Previously the GM of Customer Satisfaction with the Commonwealth Bank of Australia, Mark is known for his down-to-earth presentation style. In 2013, Mark Colgate received The Harry Hickman Award for Teaching Excellence.
Read more about Mark Colgate in The Globe and Mail here >> 

Join us for Gibbons Happy Hour at the FireRock Lounge from 5pm-7pm. Complementary drink included
Cancellation Policy: Payment is non refundable for cancellations made within 3 business days of the event, or non attendance on the day.
If you have registered and paid for an event or training, you will be automatically added to the attendance list.