The Whistler Experience: Moment of Power #4 – Handle Customer Problems Effectively (evening session)

Description

More times to choose from:
Morning Session - Feb 8 - From 9am to 11am
Evening Session - Feb 8 - From 5:30pm to 7:30pm

Recognize the Moment of Power when you enhance the relationship with your customers through effective problem solving and improve customer satisfaction and loyalty. At this practical workshop you will learn how to solve customer problems effectively. This is applicable for employees and managers - come on your own or bring your team!
 
Moments of Power are the foundation of The Whistler Experience program. They teach you how to recognize and apply key principles of human behaviour to win and keep customers.  This 2 hour workshop focuses on Moment of Power #4 – the power of effective problem handling.
 
Key Takeaways

• Simple secrets for effective problem handling and tools to handle your toughest customers
• Understand what customers expect when problems arise
• Best practices and key steps for solving customer issues

 
Facilitated by: 
 
Jennifer Campbell, CPCC
Certified coach and seasoned group facilitator
 
Jennifer Campbell has coached and facilitated at senior and staff levels in organizations and has seen many of her personal and group session outcomes make a difference to both company bottom lines and individual career success. A sought after 'thinking and execution' partner, she is a versatile advisor to leaders with a practical approach to making things happen. She is a quick study and known for her contagious energy, ability to create a positive atmosphere and desire to help connect the right people in order to build better solutions.  Jennifer has spent 20 years facilitating change – in people and in organizations .

Josianne Fox
Founder and Director of HR and coaching company, SmartFox Consulting

Josianne has been working in the HR field for over a decade, combining experience from the hospitality, media and manufacturing sectors as well as recruiting executives for many of North America’s leading companies. Business savvy, Josianne has an entrepreneur’s spirit having started, operated and sold several businesses of her own. She understands the challenges that both employees and employers face and is able to provide solutions that result in engaged workforce, fulfilled goals and higher profits. Throughout Josianne’s career she has facilitated a wide range of strategy and educational sessions for companies large and small. Her experience brought her to further study the latest and most innovative ideas around creating a customer service culture in the workforce. Since then, Josianne has become a customer service champion and delivered training to thousands of employees. As a facilitator, Josianne connects with the audience as she covers various topics in an energetic and engaging way.

Jennifer and Josianne are licensed by Dr. Mark Colgate – lead facilitator of the Whistler Experience - to deliver the Whistler Experience and bring to life the Moments of Power to positively affect customer satisfaction and employee experiences in the Whistler community.