Online Training: Whistler Experience - Management 101: Performance Management for New Leaders
Performance Management for New Leaders is guaranteed to improve your effectiveness as a manager and a coach.
Three key take-aways include:
1. Explore reasons why coaching your peers and direct reports is an effective method to improve business results.
2. Follow the team scorecard format to identify areas of strength and opportunity for your staff.
3. Drive results by using the 2 minute coaching model.
Caroline Bagnall, Founder, Connect Hospitality Strategies Inc.
Bagnall offers F&B management expertise in the organisation, planning and execution, and service of client events garnered as Sr. Manager of Whistler's 65,000 sq foot Conference Centre, Instructor at Capilano University, and as Director of Banquets the Hilton Resort & Spa's 13,000 sq. foot facility.
Previously, as the Asst. Director of F&B at Fairmont Hotels & Resorts, Bagnall was acclaimed as Leader of the Year, and was identified by her peers as "an outstanding performer."
Bagnall has coached, trained and mentored hundreds of staff during her career as restaurant manager and Food & Beverage director, and now finds increasing satisfaction in a more formal teaching and consulting role.
A faculty member of Capilano University, Bagnall customized and delivered F&B Management courses for the Destination Resort Management Program. Her widely-applauded communication skills, industry expertise and practical experience are augmented by professional certification in adult and ongoing education and facilitation skills.