Tuesday Sep 1, 2020
This training is available until August 31, 2021.
Online Course
$49 Course Fee + $40 Whistler Experience Participation Fee
Chanelle Conley - Member Experience Coordinator - 604.932.5922 ext. 960
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Conflict Resolution will improve your skills when dealing with dissatisfied customers.
We live in a business climate where employee retention and customer loyalty are mission critical. In Conflict Resolution – Dr Colgate’s Power of Problem Handling and the Disney Institutes HEARD method are examined and applied to tackle common customer complaints in your organization.
What if I told you that when staff have the tools to solve guest concerns, work satisfaction increases. And that customer loyalty will increase when service failure occurs but is dealt with quickly and easily.
Conflict Resolution is perfect for:
Five key takeaways include:
1. Understand who your customers are and their needs
2. Identify common customer conflict issues in your organization
3. Explore the Power of Problem Handling
4. Apply the HEARD method to resolve customer conflict scenarios
5. Explore Empowerment, Ownership and Follow Up
Printed courtesy of www.whistlerchamber.com/ – Contact the Whistler Chamber for more information.
201-4230 Gateway Drive, Whistler, BC V8E 0Z8 – 6049325922 – chamber@whistlerchamber.com