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DTSTART:20190523T200000Z
DTEND:20190523T230000Z
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SUMMARY:Whistler Experience Foundations: Handle Customer Concerns - May
DESCRIPTION:Course objective\n\nMoments of Power are the foundation of The Whistler Experience program. They teach you how to recognize and apply key principles of human behaviour to win and keep customers. This 3 hour workshop focuses on conflict resolution via Moment of Power #4 ? the Power of Problem Solving: be efficient\, friendly and find the right resolution\n\nYou will learn to recognize the ?Moment? when you enhance the relationship with your customers through effective problem solving and improve customer satisfaction and loyalty. \n\n\n\nCourse outline\n\n Through exercises participants will learn what customers are looking for after something went wrong and how to solve customer problems effectively. \n Understand the opportunities of turning a disgruntled customer into a more satisfied and loyal customer. \n\nLearning outcomes\n\n\n Simple secrets for effective problem handling and tools to handle your toughest customers\n Understand what customers expect when problems arise\n Best practices and key steps for solving customer issues \n\nCourse format and participant engagement\n\n\n 3 hours\n Participants will stay engaged thanks to the facilitators? lively presentation style\, quizzes and opinion polls as well as group work. \n Max group size: 22\n\n\n \n\nAssessment methods\n\nParticipants are asked to actively participate in group discussions. As this is not a certificate program\, no final exam will be required. Participants will be asked to complete a feedback form.\n\n \n\n\n\n\n\n\n\nPresenters: Jennifer Campbell\, CPCC\n\nCertified coach and seasoned group facilitator\n\n\n\nJosianne Fox\, CHRP\, MPA\n\nFounder and Director of HR and coaching company\, SmartFox Consulting\n\n\n\nRead more about our facilitators.\n\n\n\n\n\nCancellation Policy: Payment is non refundable for cancellations made within 3 business days of the event\, or non attendance on the day.\n\nIf you have registered and paid for an event or training\, you will be automatically added to the attendance list.
X-ALT-DESC;FMTTYPE=text/html:Course objective
\nMoments of Power are the foundation of The Whistler Experience program. They teach you how to recognize and apply key principles of human behaviour to win and keep customers. \; This 3 hour workshop focuses on conflict resolution via Moment of Power #4 ? the Power of Problem Solving: be efficient\, friendly and find the right resolution
\nYou will learn to recognize the ?Moment? when you enhance the relationship with your customers through effective problem solving and improve customer satisfaction and loyalty. \;
\n
\nCourse outline\n\n - Through exercises participants will learn what customers are looking for after something went wrong and how to solve customer problems effectively.
\n - Understand the opportunities of turning a disgruntled customer into a more satisfied and loyal customer. \;
\n
\nLearning outcomes\n\n\n - Simple secrets for effective problem handling and tools to handle your toughest customers
\n - Understand what customers expect when problems arise
\n - Best practices and key steps for solving customer issues
\n
\nCourse format and participant engagement\n\n\n - 3 hours
\n - Participants will stay engaged thanks to the facilitators? lively presentation style\, quizzes and opinion polls as well as group work.
\n - Max group size: 22
\n
\n\n \;
\n\nAssessment methods
\n\nParticipants are asked to actively participate in group discussions. As this is not a certificate program\, no final exam will be required. Participants will be asked to complete a feedback form.
\n \;
\n\n\n
\n
\n
Presenters: \; \;Jennifer Campbell\, CPCC\n
Certified coach and seasoned group facilitator\n
\n
Josianne Fox\, CHRP\, MPA
\nFounder and Director of HR and coaching company\, SmartFox Consulting\n
\n
Read more about our facilitators.\n
\n
\n
Cancellation Policy: Payment is non refundable for cancellations made within 3 business days of the event\, or non attendance on the day.
\nIf you have registered and paid for an event or training\, you will be automatically added to the attendance list.