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DTSTART:20170914T160000Z
DTEND:20170914T180000Z
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SUMMARY:the Whistler Experience : Rock the Implementation Guide
DESCRIPTION:Put Whistler's 3Rs of service excellence\n\n(be reliable\, be responsive\, build relationships) into action.\n\n\n\nRegister Here\n\n\n\nWhistler Experience Coach\, Caroline Bagnall\, will walk you through how to use our new Whistler Experience implementation guide a valuable tool (complete with checklists\, tips\, and resources) for senior leaders and service project leads to create and maintain a service culture that drives excellence.\n\n\n\nLet us walk you through this\, sharing insider advice to make implementation easy and efficient for your business. \n\n\n\nKey takeaways:\n\n Enable senior leaders and project managers to confidently facilitate the 3Rs implementation \n Understand the steps to embed the 3Rs in your business \n A simple plan to create and maintain world-class service\n\n \n\nCourse Prerequisites:\n\n"Moments of Power 1-4" or "Ace the 3Rs"\n\nCourse format and participant engagement\n\n\n\n \n Facilitator: Caroline Bagnall\n\nCaroline Bagnall\, Principal of Connect Hospitality Strategies Inc.\n\nTwitter: @CHS profit | LinkedIn\n\nCaroline Bagnall is a 20 year resident of Whistler\, Hospitality & Tourism Professional\, Adult Educator\, and Sustainable Events Advocate. She offers F&B management expertise in the organisation\, planning and execution\, and service of client events garnered as Sr. Manager of Whistler's Conference Centre\, Instructor at Capilano University\, and as Director of Banquets the Hilton Resort & Spa. Previously\, as the Asst. Director of F&B at Fairmont Hotels & Resorts\, Bagnall was acclaimed as Leader of the Year\, and was identified by her peers as "an outstanding performer." Bagnall has coached\, trained and mentored hundreds of staff during her career as restaurant manager and Food & Beverage director\, and now finds increasing satisfaction in a more formal teaching and consulting role. A faculty member of Capilano University\, Bagnall customized and delivered F&B Management courses for the Destination Resort Management Program. Her widely-applauded communication skills\, industry expertise and practical experience are augmented by professional certification in adult and ongoing education and facilitation skills.\n\n\n\nCancellation Policy: Payment is non refundable for cancellations made within 3 business days of the event\, or non attendance on the day.\n\nIf you have registered and paid for an event or training\, you will be automatically added to the attendance list.
X-ALT-DESC;FMTTYPE=text/html:
\nPut Whistler&rsquo\;s 3Rs of service excellence
\n(be reliable\, be responsive\, build relationships) into action.
\n
\nRegister Here
\n
\nWhistler Experience Coach\, Caroline Bagnall\, will walk you through how to use our new Whistler Experience implementation guide &ndash\; a valuable tool (complete with checklists\, tips\, and resources) for senior leaders and service project leads to create and maintain a service culture that drives excellence.
\n
\nLet us walk you through this\, sharing insider advice \;to make implementation easy and efficient for your business. \;
\n
\nKey takeaways:\n\n - Enable senior leaders and project managers to confidently facilitate the 3Rs implementation
\n - Understand the steps to embed the 3Rs in your business \;
\n - A simple plan to create and maintain world-class service
\n
\n \;
\nCourse Prerequisites:
\n&ldquo\;Moments of Power 1-4&rdquo\; or &ldquo\;Ace the 3Rs&rdquo\;
\nCourse format and participant engagement\n\n
\n \;
\n 
Facilitator: Caroline Bagnall
\nCaroline Bagnall\, Principal of Connect Hospitality Strategies Inc.
\nTwitter: @CHS profit \; | LinkedIn\n\nCaroline Bagnall is a 20 year resident of Whistler\, Hospitality &\; Tourism Professional\, Adult Educator\, and Sustainable Events Advocate. She offers F&\;B management expertise in the organisation\, planning and execution\, and service of client events garnered as Sr. Manager of Whistler&rsquo\;s Conference Centre\, Instructor at Capilano University\, and as Director of Banquets the Hilton Resort &\; Spa. Previously\, as the Asst. Director of F&\;B at Fairmont Hotels &\; Resorts\, Bagnall was acclaimed as Leader of the Year\, and was identified by her peers as &ldquo\;an outstanding performer.&rdquo\; Bagnall has coached\, trained and mentored hundreds of staff during her career as restaurant manager and Food &\; Beverage director\, and now finds increasing satisfaction in a more formal teaching and consulting role. A faculty member of Capilano University\, Bagnall customized and delivered F&\;B Management courses for the Destination Resort Management Program. Her widely-applauded communication skills\, industry expertise and practical experience are augmented by professional certification in adult and ongoing education and facilitation skills.
\n
\nCancellation Policy: Payment is non refundable for cancellations made within 3 business days of the event\, or non attendance on the day.
\nIf you have registered and paid for an event or training\, you will be automatically added to the attendance list.
\n
LOCATION:Whistler Chamber of Commerce
UID:e.2416.449
SEQUENCE:3
DTSTAMP:20260501T161910Z
URL:https://business.whistlerchamber.com/events/details/the-whistler-experience-rock-the-implementation-guide-449
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