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DTSTART:20171115T170000Z
DTEND:20171115T203000Z
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SUMMARY:The Whistler Experience : Moments of Power 1-4
DESCRIPTION:Recognize and apply four key principles of human behavior to win and keep customers. \n\n\n\nRegister Here\n\n\n\nUnderstand the four psychological principles behind the Moments of Power and how they can be applied to elevate the service experience. Gain clear knowledge on how to build better relationships\, deliver world class service and sell more effectively.\n\n Learn what customer research shows around the world and what customers expect from any service interaction\n hear how to receive high likelihood-to-recommend scores and what it means for an organization\n Understand the correlation between high likelihood-to-recommend scores and business success as it relates to sales revenue and company valuation\n\n \n\nThe 4 Moments of Power are:\n\n\n Power of Context: shape the environment for the customer and employee to reframe how they see things\n Power of Expertise: demonstrate professionalism and proactive expertise to execute the most important moment of power\n Power of Liking: build relationships by being personable and recognizing the customer\n Power of Problem Solving: be efficient\, friendly and find the right resolution\n\n Key takeaways:\n\n\n Appreciate how human psychology applies to service & sales\n Advance your understanding of human interaction\, professionally and personally\n Gain confidence in building better relationships to deliver world class service\n\n\nThis workshop is the foundation of the Whistler Experience program.\n\nThe Whistler Experience certificate of completion is issued to all course participants.\n\n \n\n \n Guest Speaker: Mark Colgate\n\nAward winning Professor of Service Excellence and Associate Dean at the University of Victoria Gustavson School of Business\n\nLinkedIn\n\n\n\nMark's expertise is in service excellence and coaching. He has taught many courses at undergraduate\, postgraduate and executive levels in Victoria/BC\, China\, Australia\, New Zealand and Ireland. Previously the GM of Customer Satisfaction with the Commonwealth Bank of Australia\, Mark is known for his down-to-earth presentation style. In 2013\, Mark Colgate received The Harry Hickman Award for Teaching Excellence. He has also consulted for many companies such as Toyota\, TELUS\, Whistler Blackcomb\, Four Seasons Hotels & Resorts\, Sony\, Schneider Electric\, Kiwi Experience Tourism Bus Company and the BC Government.\n\nRead more about Mark Colgate in The Globe and Mail here \n\nCancellation Policy: Payment is non refundable for cancellations made within 3 business days of the event\, or non attendance on the day.\n\nIf you have registered and paid for an event or training\, you will be automatically added to the attendance list.
X-ALT-DESC;FMTTYPE=text/html:
\nRecognize and apply four key principles of human behavior to win and keep customers. \;
\n
\nRegister Here
\n
\nUnderstand the four psychological principles behind the Moments of Power and how they can be applied to elevate the service experience. Gain clear knowledge on how to build better relationships\, deliver world class service and sell more effectively.\n\n - Learn what customer research shows around the world and what customers expect from any service interaction
\n - hear how to receive high likelihood-to-recommend scores and what it means for an organization
\n - Understand the correlation between high likelihood-to-recommend scores and business success as it relates to sales revenue and company valuation
\n
\n \;
\nThe 4 Moments of Power are:\n\n\n - Power of Context: shape the environment for the customer and employee to reframe how they see things
\n - Power of Expertise: demonstrate professionalism and proactive expertise to execute the most important moment of power
\n - Power of Liking: build relationships by being personable and recognizing the customer
\n - Power of Problem Solving: be efficient\, friendly and find the right resolution
\n
\n Key takeaways:\n\n\n - Appreciate how human psychology applies to service &\; sales
\n - Advance your understanding of human interaction\, professionally and personally
\n - Gain confidence in building better relationships to deliver world class service
\n
\n\nThis workshop is the foundation of the Whistler Experience program.
\n\nThe Whistler Experience certificate of completion is issued to all course participants.
\n \;
\n\n \;
\n \;
Guest Speaker: Mark Colgate
\nAward winning Professor of Service Excellence and Associate Dean at the University of Victoria Gustavson School of Business
\nLinkedIn
\n
\nMark'\;s expertise is in service excellence and coaching. He has taught many courses at undergraduate\, postgraduate and executive levels in Victoria/BC\, China\, Australia\, New Zealand and Ireland. Previously the GM of Customer Satisfaction with the Commonwealth Bank of Australia\, Mark is known for his down-to-earth presentation style. In 2013\, Mark Colgate received The Harry Hickman Award for Teaching Excellence. He has also consulted for many companies such as Toyota\, TELUS\, Whistler Blackcomb\, Four Seasons Hotels &\; Resorts\, Sony\, Schneider Electric\, Kiwi Experience Tourism Bus Company and the BC Government.
\nRead more about Mark Colgate in The Globe and Mail here >\;>\; \;\n\nCancellation Policy: Payment is non refundable for cancellations made within 3 business days of the event\, or non attendance on the day.
\nIf you have registered and paid for an event or training\, you will be automatically added to the attendance list. \;
\n
LOCATION:The Westin
UID:e.2416.463
SEQUENCE:3
DTSTAMP:20260411T062904Z
URL:https://business.whistlerchamber.com/events/details/the-whistler-experience-moments-of-power-1-4-463
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