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BEGIN:VEVENT
DTSTART:20170117T170000Z
DTEND:20170117T230000Z
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SUMMARY:The Whistler Experience: Discover Emotional Intelligence (EQ) for better Service and Leadership
DESCRIPTION:REGISTER HERE!  \n\n\n\nEmotional Intelligence (EQ) is the ability to recognize and control emotions. The goal is to develop self-awareness\, self-discipline\, and empathy for more positive outcomes in your relationships with others. EQ can be nurtured and strengthened throughout adulthood with benefits to your health\, relationships\, and career.\n\n\n\nThis workshop focuses on EQ as a key driver of successful leadership in a service organization.  The workshop will discuss the 15 sub-composites of EQ and how alignment/balance of these factors is critical for leaders.  You will also learn how to coach staff in EQ to improve frontline customer service. \n\nPrior to the workshop you will take the EQi-2.0 assessment. It will provide you with personal information on how you function and how to enhance EQ skills for better leadership.\n\n\n\nAudience: This workshop is specifically designed for managers and leaders in the service sector.  \n\n\n\nKey takeaways:\n\n\n\nYou will walk away understanding EQ and its relevance for people management. Using the EQi-2.0 model\, you will\n\n	Learn how an understanding of EQ can help a manager think about emotions\, thus enabling them to anticipate\, cope with\, and effectively manage change.\n	Understand why high emotional intelligence is at the heart of effective teams. Group emotional intelligence is about exploring\, embracing\, and ultimately relying on the emotions that are at the core of teams.\n	Be able to identify candidates who score high in key areas of EQ\, and to\n	Develop culturally attuned and emotionally sensitive managers and leaders.\n\nGuest Speaker\n\nProf. Brian Leacock\, Associate Director\, International Programs\; MBA\, University of Victoria Gustavson School of Business\n\n \n\nBrian Leacock is a strategic leader\, passionate educator and business communication specialist. He focuses on emotional intelligence\, intercultural competency development and organizational behaviour. His sessions help attendees to become more effective leaders in an international setting by fostering better communication and conflict management.\n\n \n\nStudents at UVic's Gustavson School of Business rate Brian Leacock's sessions with a solid "A".
X-ALT-DESC;FMTTYPE=text/html:<br style="color: rgb(51\, 51\, 51)\; font-family: sans-serif\, Arial\, Verdana\, &quot\;Trebuchet MS&quot\;\; font-size: 13px\; line-height: 20.8px\;" />\n<a href="https://thewhistlerexperience.whistlerchamber.com/login" target="_blank"><span style="color:#00FF00\;"><span style="font-family: sans-serif\, Arial\, Verdana\, &quot\;Trebuchet MS&quot\;\; line-height: 20.8px\; font-size: 20px\;">REGISTER HERE!&nbsp\;</span><span style="font-family: sans-serif\, Arial\, Verdana\, &quot\;Trebuchet MS&quot\;\; font-size: 13px\; line-height: 20.8px\;">&nbsp\;</span></span></a><br />\n<br />\nEmotional Intelligence (EQ) is the ability to recognize and control emotions. The goal is to develop self-awareness\, self-discipline\, and empathy for more positive outcomes in your relationships with others. EQ can be nurtured and strengthened throughout adulthood with benefits to your health\, relationships\, and career.<br />\n<br />\nThis workshop focuses on EQ as a key driver of successful leadership in a service organization.&nbsp\; The workshop will discuss the 15 sub-composites of EQ and how alignment/balance of these factors is critical for leaders.&nbsp\; You will also learn how to coach staff in EQ to improve frontline customer service.&nbsp\;<br />\nPrior to the workshop you will take the EQi-2.0 assessment. It will provide you with personal information on how you function and how to enhance EQ skills for better leadership.<br />\n<br />\nAudience: This workshop is specifically designed for managers and leaders in the service sector. &nbsp\;<br />\n<br />\n<strong>Key takeaways:</strong><br />\n<br />\nYou will walk away understanding EQ and its relevance for people management. Using the EQi-2.0 model\, you will\n<ul>\n	<li>Learn how an understanding of EQ can help a manager think about emotions\, thus enabling them to anticipate\, cope with\, and effectively manage change.</li>\n	<li>Understand why high emotional intelligence is at the heart of effective teams. Group emotional intelligence is about exploring\, embracing\, and ultimately relying on the emotions that are at the core of teams.</li>\n	<li>Be able to identify candidates who score high in key areas of EQ\, and to</li>\n	<li>Develop culturally attuned and emotionally sensitive managers and leaders.</li>\n</ul>\n<strong><img alt="" height="182" src="https://chambermaster.blob.core.windows.net/userfiles/UserFiles/chambers/2416/Image/Speaker_Headshots/B.Leacockhighres.jpg" style="width: 150px\; height: 182px\; float: left\; margin: 1px 8px\;" width="150" />Guest Speaker</strong><br />\nProf. Brian Leacock\, Associate Director\, International Programs\; MBA\, University of Victoria Gustavson School of Business<br />\n&nbsp\;<br />\nBrian Leacock is a strategic leader\, passionate educator and business communication specialist. He focuses on emotional intelligence\, intercultural competency development and organizational behaviour. His sessions help attendees to become more effective leaders in an international setting by fostering better communication and conflict management.<br />\n&nbsp\;<br />\nStudents at UVic&rsquo\;s Gustavson School of Business rate Brian Leacock&rsquo\;s sessions with a solid &ldquo\;A&rdquo\;.<br />\n&nbsp\;
LOCATION:The Westin Resort & Spa
UID:e.2416.352
SEQUENCE:3
DTSTAMP:20260501T071341Z
URL:https://business.whistlerchamber.com/events/details/the-whistler-experience-discover-emotional-intelligence-eq-for-better-service-and-leadership-352
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