BEGIN:VCALENDAR VERSION:2.0 PRODID:-//ChamberMaster//Event Calendar 2.0//EN METHOD:PUBLISH X-PUBLISHED-TTL:P3D REFRESH-INTERVAL:P3D CALSCALE:GREGORIAN BEGIN:VEVENT DTSTART:20171115T213000Z DTEND:20171116T003000Z X-MICROSOFT-CDO-ALLDAYEVENT:FALSE SUMMARY:the Whistler Experience : Create a Powerful Service Culture DESCRIPTION:So you already know the Moments of Power and now you want to put them into action!\n\n\n\nRegister Here\n\n\n\nThrough his research\, Dr. Mark Colgate identified 4 things - FAME that every organization must get right to build and sustain a service organization. Now you can build your systems to make customer service a key competitive advantage using Dr. Mark Colgate's easy to remember "FAME" model.\n\n\n\nThe elements of the FAME model are:\n\nF= Build Frameworks to educate and enable leaders and employees\n\nA= Create Accountability so everyone feels responsible\n\nM= Deliver the Moments of Power\n\nE= Endure through the 3 key disciplines of implementation\n\n \n\nKey Takeaways:\n\n the knowledge to create an organization that differentiates itself through service \n Diagnose where you are at on this journey identify your gaps and learn how to close them\n A new model\, new concepts and new case studies that were not previously presented in the Whistler Experience \n\n \n\nCourse Prerequisites:\n\nMoments of Power 1-4 (Nov 15\, 9am-12.30pm)\n\n\n\nParticipants who complete three Leadership courses receive a certificate of completion. \n\n\n\n\n\n Guest Speaker: Mark Colgate\n\nAward winning Professor of Service Excellence and Associate Dean at the University of Victoria Gustavson School of Business\n\nLinkedIn\n\n\n\n\n\nMark's expertise is in service excellence and coaching. He has taught many courses at undergraduate\, postgraduate and executive levels in Victoria/BC\, China\, Australia\, New Zealand and Ireland. Previously the GM of Customer Satisfaction with the Commonwealth Bank of Australia\, Mark is known for his down-to-earth presentation style. In 2013\, Mark Colgate received The Harry Hickman Award for Teaching Excellence. He has also consulted for many companies such as Toyota\, TELUS\, Whistler Blackcomb\, Four Seasons Hotels & Resorts\, Sony\, Schneider Electric\, Kiwi Experience Tourism Bus Company and the BC Government.\n\nRead more about Mark Colgate in The Globe and Mail here \n\nCancellation Policy: Payment is non refundable for cancellations made within 3 business days of the event\, or non attendance on the day.\n\nIf you have registered and paid for an event or training\, you will be automatically added to the attendance list. X-ALT-DESC;FMTTYPE=text/html:
\nSo you already know the Moments of Power and now you want to put them into action!
\n
\nRegister Here
\n
\nThrough his research\, Dr. Mark Colgate identified 4 things - FAME &ndash\; that every organization must get right to build and sustain a service organization. Now you can build your systems to make customer service a key competitive advantage using Dr. Mark Colgate&rsquo\;s easy to remember &ldquo\;FAME&rdquo\; model.
\n
\nThe elements of the FAME model are:
\nF= Build Frameworks to educate and enable leaders and employees
\nA= Create Accountability so everyone feels responsible
\nM= Deliver the Moments of Power
\nE= Endure through the 3 key disciplines of implementation
\n \;
\nKey Takeaways:\n\n  \;
\nCourse Prerequisites:
\nMoments of Power 1-4 (Nov 15\, 9am-12.30pm)
\n
\nParticipants who complete three Leadership courses receive a certificate of completion.
\n
\n
\n \;Guest Speaker: Mark Colgate
\nAward winning Professor of Service Excellence and Associate Dean at the University of Victoria Gustavson School of Business
\nLinkedIn
\n
\n
\nMark'\;s expertise is in service excellence and coaching. He has taught many courses at undergraduate\, postgraduate and executive levels in Victoria/BC\, China\, Australia\, New Zealand and Ireland. Previously the GM of Customer Satisfaction with the Commonwealth Bank of Australia\, Mark is known for his down-to-earth presentation style. In 2013\, Mark Colgate received The Harry Hickman Award for Teaching Excellence. He has also consulted for many companies such as Toyota\, TELUS\, Whistler Blackcomb\, Four Seasons Hotels &\; Resorts\, Sony\, Schneider Electric\, Kiwi Experience Tourism Bus Company and the BC Government.
\nRead more about Mark Colgate in The Globe and Mail here >\;>\; \;\n\n

Cancellation Policy: Payment is non refundable for cancellations made within 3 business days of the event\, or non attendance on the day.
\nIf you have registered and paid for an event or training\, you will be automatically added to the attendance list. \;

\n LOCATION:The Westin UID:e.2416.464 SEQUENCE:3 DTSTAMP:20260410T051952Z URL:https://business.whistlerchamber.com/events/details/the-whistler-experience-create-a-powerful-service-culture-464 END:VEVENT END:VCALENDAR