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DTSTART:20151117T170000Z
DTEND:20151117T200000Z
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SUMMARY:Moments of Power 1-4 - Learn the Fundamentals of World Class Service
DESCRIPTION:This event is sold out! To be added to the waitlist contact Events Project Manager\, Sarah MacWilliams at 604.932.5922  or sarahATwhistlerchamber.com. \n\n\n\nDr. Mark Colgate is back by popular demand!\n\nMoments of Power 1-4 teach you how to recognize and apply 4 key principles of human behaviour to win and keep customers.  You will walk away with clear knowledge on how to build better relationships\, deliver world class service and sell more effectively.\n\n\n\nEach principle can be applied to elevate the service experience:\n\n\n	Power of Context: shape the environment for the customer and employee to reframe how they see things\n	Power of Expertise: demonstrate professionalism and proactive expertise to execute the most important moment of power\n	Power of Liking: build relationships by being personable and recognizing the customer\n	Power of Problem Solving: be efficient\, friendly and find the right resolution\n\n\n\nKey takeaways:\n\n\n	How human psychology applies to service & sales\n	A deeper understanding of human interaction\, professionally and personally\n	How to build better relationships to deliver world class service\n\nPair this with: Moments of Power 5-8: Learn the Fundamentals of World-Class Sales\n\n\n\nHighly recommended for:\n\n\n	Managers\, business owners\, and customer service supervisors\n	Anyone who leads (or aspires to lead) a team\n	Anyone who missed the workshops last Decembe\n\nGuest Speaker: Mark Colgate\n\nAward winning Professor of Service Excellence and Associate Dean at the University of Victoria Gustavson School of Business\n\nLinkedIn\n\nPreviously the GM of Customer Satisfaction with the Commonwealth Bank of Australia\, Mark is known for his down-to-earth presentation style. In 2013\, Mark Colgate received The Harry Hickman Award for Teaching Excellence.\n\nRead more about Mark Colgate in The Globe and Mail here    \n\nCancellation Policy: Payment is non refundable for cancellations made within 3 business days of the event\, or non attendance on the day.\n\nIf you have registered and paid for an event or training\, you will be automatically added to the attendance list.
X-ALT-DESC;FMTTYPE=text/html:<span style="color:#FF0000\;"><strong>This event is sold out! </strong>To be added to the waitlist contact Events Project Manager\, Sarah MacWilliams at 604.932.5922&nbsp\; or <a href="mailto:smacwilliams@whistlerchamber.com?subject=Moments%20of%20Power%201-4%20">sarahATwhistlerchamber.com</a>. </span><br />\n<br />\n<strong><em>Dr. Mark Colgate is back by popular demand!</em></strong><br />\nMoments of Power 1-4 teach you how to recognize and apply 4 key principles of human behaviour to win and keep customers.&nbsp\; You will walk away with clear knowledge on how to build better relationships\, deliver world class service and sell more effectively.<br />\n<br />\n<strong>Each principle can be applied to elevate the service experience:</strong>\n\n<ol>\n	<li><strong>Power of Context</strong>: shape the environment for the customer and employee to reframe how they see things</li>\n	<li><strong>Power of Expertise</strong>: demonstrate professionalism and proactive expertise to execute the most important moment of power</li>\n	<li><strong>Power of Liking</strong>: build relationships by being personable and recognizing the customer</li>\n	<li><strong>Power of Problem Solving</strong>: be efficient\, friendly and find the right resolution</li>\n</ol>\n<br />\n<strong>Key takeaways:</strong>\n\n<ul>\n	<li>How human psychology applies to service &amp\; sales</li>\n	<li>A deeper understanding of human interaction\, professionally and personally</li>\n	<li>How to build better relationships to deliver world class service</li>\n</ul>\n<strong>Pair this with: </strong><a href="http://whistlerchamber.chambermaster.com/events/details/moments-of-power-5-8-learn-the-fundamentals-of-world-class-sales-268">Moments of Power 5-8: Learn the Fundamentals of World-Class Sales</a><br />\n<br />\n<strong>Highly recommended for:</strong>\n\n<ul>\n	<li>Managers\, business owners\, and customer service supervisors</li>\n	<li>Anyone who leads (or aspires to lead) a team</li>\n	<li>Anyone who missed the workshops last Decembe</li>\n</ul>\n<img alt="" height="100" src="http://cloud.chambermaster.com/userfiles/UserFiles/chambers/2416/Image/MarkColgate.jpg" style="width: 75px\; height: 100px\; border-width: 0px\; border-style: solid\; margin: 1px 8px\; float: left\;" width="75" /><strong>Guest Speaker: Mark Colgate</strong><br />\n<em>Award winning Professor of Service Excellence and Associate Dean at the University of Victoria Gustavson School of Business</em><br />\n<a href="https://www.linkedin.com/in/markcolgate">LinkedIn</a><br />\nPreviously the GM of Customer Satisfaction with the Commonwealth Bank of Australia\, Mark is known for his down-to-earth presentation style. In 2013\, Mark Colgate received The Harry Hickman Award for Teaching Excellence.<br />\n<a href="http://www.theglobeandmail.com/report-on-business/careers/leadership-lab/how-to-crack-the-code-of-great-customer-service/article20786869/">Read more about Mark Colgate in The Globe and Mail here &gt\;&gt\;</a>&nbsp\;\n\n<p><span style="font-size:11px\;"><em>Cancellation Policy: Payment is non refundable for cancellations made within 3 business days of the event\, or non attendance on the day.<br />\nIf you have registered and paid for an event or training\, you will be automatically added to the attendance list.&nbsp\; </em></span></p>\n
LOCATION:Whistler Conference Centre
UID:e.2416.206
SEQUENCE:3
DTSTAMP:20260525T193211Z
URL:https://business.whistlerchamber.com/events/details/moments-of-power-1-4-learn-the-fundamentals-of-world-class-service-11-17-2015-206
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