Event Calendar
Whistler Experience Foundations: Handle Customer Concerns - February
Date and Time
Thursday Feb 21, 2019
1:00 PM - 4:00 PM PST
Location
Whistler Chamber Of Commerce
4230 Gate Way Dr, Whistler, unit 201
Fees/Admission
Whistler Experience participant (paid annual fee of $40); $99
Member rate; $109
Soon-to-be Member rate; $139
*You are eligible for this discounted rate if you are participating in the 2018/19 Whistler Experience Program.
All prices are subject to GST. Registration is open until Feb 20th
Contact Information
Olivier Dallaire Dumas -
Events Manager 604.932.5922 ext. 24
Send Email
Description
Course objective
Moments of Power are the foundation of The Whistler Experience program. They teach you how to recognize and apply key principles of human behaviour to win and keep customers. This 3 hour workshop focuses on conflict resolution via Moment of Power #4 – the Power of Problem Solving: be efficient, friendly and find the right resolution
You will learn to recognize the “Moment” when you enhance the relationship with your customers through effective problem solving and improve customer satisfaction and loyalty.
Course outline
- Through exercises participants will learn what customers are looking for after something went wrong and how to solve customer problems effectively.
- Understand the opportunities of turning a disgruntled customer into a more satisfied and loyal customer.
- Simple secrets for effective problem handling and tools to handle your toughest customers
- Understand what customers expect when problems arise
- Best practices and key steps for solving customer issues
- 3 hours
- Participants will stay engaged thanks to the facilitators’ lively presentation style, quizzes and opinion polls as well as group work.
- Max group size: 22
Presenters: Jennifer Campbell, CPCC
Certified coach and seasoned group facilitator
Josianne Fox, CHRP, MPA
Founder and Director of HR and coaching company, SmartFox Consulting
Read more about our facilitators.
Cancellation Policy: Payment is non refundable for cancellations made within 3 business days of the event, or non attendance on the day.
If you have registered and paid for an event or training, you will be automatically added to the attendance list.